Following an accident, my other half was contacted by lawyers that her insurance company had (presumably) hired to see if she wanted to make a claim for compensation. Originally she decided that she did, and was sent a paperwork pack. However, in the meantime she has decided that she no longer wishes to pursue this claim, and told one of the lawyers (in a telephone conversation) that she didn't want to take it any further. All good, until recently when she received a letter saying that if she didn't pay them x amount (not specified in the letter), then they would 'pursue the claim via legal means' (not exact wording). By this, they meant pursue HER for the money which they believe they are owed, even though she did not ask them to 'take up the case'. My question is, what's the best course of action? Any advice appreciated, she's in a real state about it.