Laptop Problem

#1
Recently my Acer Aspire 5735 has started to play up. Whilst in use for a few minutes the screen goes blank, 5 seconds later it reboots and either give me flickering grid lines with random colouring or stays blank in an endless cycle of rebooting until I press and hold power button or pull the battery. Windows 7 is still active when the diplay is down as i have hdd and processor activity, it will then give me the option for safe mode etc upon start up.

I had the motherboard replaced last november after an Afghan summer tour and is now well outside of Curry's warranty.

What is the prognosis? Is it likely to be the graphics card or something I havent considered?

Cheers
A_J_R
 

maguire

LE
Book Reviewer
#2
#3
I read about a recent virus outbreak on Microsoft systems. If I recall correctly, the virus was diguised an a virus update. It causes a system to re-boot repeatedly, although I thought it only applied to the commercial version of the anti-virus. I'm not sure if that applies to your system. Usually if something like this happens, I just wipe out the system and start anew. Perhaps check your HD as well?
 
#4
cali_girl said:
I read about a recent virus outbreak on Microsoft systems. If I recall correctly, the virus was diguised an a virus update. It causes a system to re-boot repeatedly, although I thought it only applied to the commercial version of the anti-virus. I'm not sure if that applies to your system. Usually if something like this happens, I just wipe out the system and start anew. Perhaps check your HD as well?
I think you mean this: http://www.theregister.co.uk/2010/04/22/mcafee_false_positive_analysis/

Solution here: http://service.mcafee.com/FAQDocument.aspx?id=TS100969&cid=77223

Are you using McAfee antivirus?

msr
 
#5
No msr using Avast.

Earlier had it stay up for about 20 mins. Updated everything and then it went black again. now everytime i turn on its not even starting up, fan starts lights come on then all stops again.

If i do get it to fire are there any performance logs it would be worth trying to have a look at?

Will look into getting it back into the shop and check the warranty.

Cheers all

A_J_R
 
#6
To be honest it will have taken a hell of battering in Afghan. Could be a power issue, could be another dicky motherboard, sounds like a graphic driver problem....

Can you boot into safe mode? Does it stay alive?

msr
 
#7
Does the screen go blank when you move the laptop?

Sounds like a hardware fault, possible bad connection on the inverter or graphics chip.

Google : "Acer Aspire 5735"+"Blank screen"+"Fault"

This should throw up any know faults.
 
#8
Power issue, broken on/off switch and snapped usb socket fixed when Mb was replaced in Nov along with the sand being removed. It did get a battering but seemed to be fine after it had a fresh win 7 upgrade.

Updated graphics driver earlier but now no joy. Not getting backlight or any kind of picture, flickering now.

Hoping it is the Mb or the graphics which i believe is built into Mb.

Cheers
A_J_R
 
#9
Sounds like the backlight is on the blink (no pun intended). I think you might need a new laptop...
 
#11
To save starting a new topic, my son has broken the charging socket on the side of his laptop. He only got it for christmas so it's still under guarantee. If the company refuse to fix it for free due to heavy handed sausage fingers pushing the plug in too hard. Does anybody have any idea of what i'm looking at price wise to get it fixed. All he's done is break the socket where it's fastened to the case, the socket itself is undamaged.
 
#12
leveller said:
maguire said:
how old is it? under EU law you've actually got a 2 year warranty rather than 1.

http://www.bbc.co.uk/blogs/victoriaderbyshire/2009/05/that_piece_of_eu_legislation_y.html
Taking it to a hot sandy place, that is also a war zone, I think may be pushing the limits of that law :police:
Strangely the guy booking it in wrote "some scratches" and the engineer report states "very dusty". I didnt say it had been out of the country but didnt seem too bothered with how i had treated it.
 
#14
Swapped out memory and wiggled connections, now seems to be fine (fingers crossed). Online it seems that this problem is caused by alot of different things but memory seems to be the biggest culprit along with power issues.

Can anyone tell me the best way to stress/test the different parts of my system to check that the problem has gone?

Cheers all

A_J_R
 
#15
A_J_R said:
Swapped out memory and wiggled connections, now seems to be fine (fingers crossed). Online it seems that this problem is caused by alot of different things but memory seems to be the biggest culprit along with power issues.

Can anyone tell me the best way to stress/test the different parts of my system to check that the problem has gone?

Cheers all

A_J_R
http://www.memtest.org will test the memory
 
#16
A_J_R said:
leveller said:
maguire said:
how old is it? under EU law you've actually got a 2 year warranty rather than 1.

http://www.bbc.co.uk/blogs/victoriaderbyshire/2009/05/that_piece_of_eu_legislation_y.html
Taking it to a hot sandy place, that is also a war zone, I think may be pushing the limits of that law :police:
Strangely the guy booking it in wrote "some scratches" and the engineer report states "very dusty". I didnt say it had been out of the country but didnt seem too bothered with how i had treated it.
Now that is very usfull info
 
#17
The_Highway_Man said:
To save starting a new topic, my son has broken the charging socket on the side of his laptop. He only got it for christmas so it's still under guarantee. If the company refuse to fix it for free due to heavy handed sausage fingers pushing the plug in too hard. Does anybody have any idea of what i'm looking at price wise to get it fixed. All he's done is break the socket where it's fastened to the case, the socket itself is undamaged.
Has it come off the motherboard? If so then it will be expensive...
 
#18
msr said:
The_Highway_Man said:
To save starting a new topic, my son has broken the charging socket on the side of his laptop. He only got it for christmas so it's still under guarantee. If the company refuse to fix it for free due to heavy handed sausage fingers pushing the plug in too hard. Does anybody have any idea of what i'm looking at price wise to get it fixed. All he's done is break the socket where it's fastened to the case, the socket itself is undamaged.
Has it come off the motherboard? If so then it will be expensive...
if you paid by credit card i still think you will be covered anyhow just give them a ring and they will let you know.
 
#19
msr said:
Has it come off the motherboard? If so then it will be expensive...
I don't know tbh, I don't want to open it up incase I void the warranty. I'm going to get in touch with where it as bought and see what they say. ;)
 

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