chuggafugga
LE

Laptop Outlet Limited, I don't know if anyone has any experiance with this company but I've just filed a court claim for recovering the full sum of my laptop.
The laptop itself was only lightly used and sold as a refurbished laptop model with a 1 year warranty with themselves back in September.
As said have filed a court claim for recovering the full sum of my laptop after the following
a) It developed a "fault" after inserting the ac port into the dc jack and the port completely removed the insides without any "excessive force", it's my fault apparently and is "damage" not covered under warranty
b) The product was recalled by Amazon in Jan as "unsafe for use" and advised to contact them for a refund
c) Refused to even inspect the laptop after being sent in photos
Under their terms
"Laptop warranties will cover hardware problems that were not caused by the owner, such as defective keyboards, monitor problems, modem or other issues with internal components. The laptop warranty generally covers the parts and labour for repairs. A laptop warranty will also spell out what actions on your part will void the warranty - opening the case and breaking a seal can be enough to void a warranty.
Damage to or loss of data is not covered by a laptop warranty. A laptop warranty states clearly that any problems associated with software – whether bundled or installed by you, it will not be covered under the laptop warranty. The warranty does not cover theft, damage or breakage caused by the owner in a laptop warranty."
After advising I would be refusing to take it a 3rd party because that would void any warranty altogether and checking the HP service tag "product sold without warranty".
The laptop itself was only lightly used and sold as a refurbished laptop model with a 1 year warranty with themselves back in September.
I did point out the model has been recalled itself
Product Recall - Important Information About Your Amazon.co.uk Order xxx Hello, We've received information from the manufacturer, HP, that the HP Pavilion x360 15-bk150sa 15.6" Laptop Intel Core i3- 7100U 2.4 GHz Processor, 8GB RAM, 1TB HDD, Windows 10 - Z9D30EA#ABU, purchased in your Amazon.co.uk order #xxx, may be unsafe for use due to potential risk of fire and burns. More details on which units are affected and what you should do can be found in the following notification: https://batteryprogram687.ext.hp.com /en-GB/Home/ProgramSummary If you purchased this item for someone else, please notify the recipient immediately and provide them with this information. We're sorry for the inconvenience caused and hope to see you again soon. Regards, Customer Service Department Amazon.co.uk
After informing them of this even if it was fixed at personal cost it is "unfit for use"...
Basically did all I could to communicate reasonably but the decision stands "its your problem now..."
The laptop itself was only lightly used and sold as a refurbished laptop model with a 1 year warranty with themselves back in September.
As said have filed a court claim for recovering the full sum of my laptop after the following
a) It developed a "fault" after inserting the ac port into the dc jack and the port completely removed the insides without any "excessive force", it's my fault apparently and is "damage" not covered under warranty
b) The product was recalled by Amazon in Jan as "unsafe for use" and advised to contact them for a refund
c) Refused to even inspect the laptop after being sent in photos
Under their terms
"Laptop warranties will cover hardware problems that were not caused by the owner, such as defective keyboards, monitor problems, modem or other issues with internal components. The laptop warranty generally covers the parts and labour for repairs. A laptop warranty will also spell out what actions on your part will void the warranty - opening the case and breaking a seal can be enough to void a warranty.
Damage to or loss of data is not covered by a laptop warranty. A laptop warranty states clearly that any problems associated with software – whether bundled or installed by you, it will not be covered under the laptop warranty. The warranty does not cover theft, damage or breakage caused by the owner in a laptop warranty."
After advising I would be refusing to take it a 3rd party because that would void any warranty altogether and checking the HP service tag "product sold without warranty".
The laptop itself was only lightly used and sold as a refurbished laptop model with a 1 year warranty with themselves back in September.
I did point out the model has been recalled itself
Product Recall - Important Information About Your Amazon.co.uk Order xxx Hello, We've received information from the manufacturer, HP, that the HP Pavilion x360 15-bk150sa 15.6" Laptop Intel Core i3- 7100U 2.4 GHz Processor, 8GB RAM, 1TB HDD, Windows 10 - Z9D30EA#ABU, purchased in your Amazon.co.uk order #xxx, may be unsafe for use due to potential risk of fire and burns. More details on which units are affected and what you should do can be found in the following notification: https://batteryprogram687.ext.hp.com /en-GB/Home/ProgramSummary If you purchased this item for someone else, please notify the recipient immediately and provide them with this information. We're sorry for the inconvenience caused and hope to see you again soon. Regards, Customer Service Department Amazon.co.uk
After informing them of this even if it was fixed at personal cost it is "unfit for use"...
Basically did all I could to communicate reasonably but the decision stands "its your problem now..."
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