I telephoned JPAC today to enquire how my LSAP application is progressing as my house purchase if now fully complete, at the contract exchange phase except for LSAP confirmation from JPAC. I got this totally disinterested Scottish bloke called Dave who just said, 'It is being worked on'. Naturally I wanted a little more than this, such as at what stage they were at for replying or maybe just a date they would answer my solicitor's letter so I could inform the people selling the house etc. I was told that he couldn't tell me, I asked who could and was told no-one. I asked for a telephone number for the LSAP dept - no you cannot ring, email? No you cannot email them. Address? No you cannot write. Guessing I was getting no-where I asked for Dave's supervisor. After his initial reluctance to pass me on, Dave eventually transferred me to William. William sounded slightly less bored and disinterested but gave me exactly the same replies. What is this department within JPAC that will not tell you how they are getting on, will not keep you updated on applications and will allow absolutely no contact? Personally I was disgusted with the attitude of these Scottish civies toward a serving soldier just trying to chase up a simple request with a dept within their organisation. Has anyone else come across this or know how I can get a quick update from them?