I have recently submitted 2 seperate cases to the JPAC PACC and the have returned the cases requesting that I do all the workings out and they will make the decision. In one case they want me to provide an SPs T&Cs of employment and also the pay scales for the years in question (are they not the SMEs?). The other case they have requested all the dates that food charges were debited back to 2000 for one SP, obviously I cannot provide them with these dates as its pre JPA. Where exactly do they get off and what are their responsibilities? Also why do they insist on sending hard copy letters when I emailed the cases in the first places? Anyone work in JPAC here?