JPA missing setup

A few of our guys are due posting, they have submitted disturbance allowance via JPA, however they are receiving a message back stating 'missing setup' (causing the individual not to receive any money). I have checked that they have a workflow, and it appears they do. Is anyone else get a similar message, or is there anyone who can tell me what is going on. Cheers
We have noticed one or two who have has the "yes" removed from the expenses box in pay method - might be nothing to do with this but worth checking.

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