JPA missing setup

#1
A few of our guys are due posting, they have submitted disturbance allowance via JPA, however they are receiving a message back stating 'missing setup' (causing the individual not to receive any money). I have checked that they have a workflow, and it appears they do. Is anyone else get a similar message, or is there anyone who can tell me what is going on. Cheers
 
#2
We have noticed one or two who have has the "yes" removed from the expenses box in pay method - might be nothing to do with this but worth checking.

PW
 
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