Perhaps it's just me, but having been on a number of courses recently, I've received a lot of the pre-course joining instructions with all the usual annexes, maps and what have you. In recent years, I've noticed the tone of these instructions is getting more aggressive and bordering on downright rude. sentences such as... "immediately acknowledge receipt of this letter" ....seem to becoming more the norm. Who the feck do you think you are talking to? The senders of these letters are civil servants, who through this system of introducing them as "captain equivalents", "one star civil servant" are beginning to believe they can talk to people however they like.