JAMES

#1
Is anyone else like me, totally fecking pissed orf with the wonderous new JAMES system. I walked out the office this afternoon ,'cause had I not the ******* computer was destined to fly out the door into the workshop
Maybe I am just another Ludite, but were I paying for a program for this bloody thing I'm using at the moment and it worked as well as the DII , I would be wanting something done about it NOW if the IT nerds can't fix it then its about time they got someone in that bloody can. Or is it just me?????
Nurse , I think I've wet myself again!!!!!
 
E

EScotia

Guest
#2
Nope, its not just you. This week I found myself shouting at the James help desk & SPOC & then replying to complaints of abusing them both as they are crap & just seem to pass you on to non-existent help desks or people.

Why the hell they changed a system without proving it first beggars belief. Yet again at the coal front we are forced to try & sell a system (to those we are supposedly paid a lot of money to support) that currently doesn't work, & yes I can see the beginnings of a very worthwhile system but at the working end of the current bollocks that is James, I can't for the life of me see where the current benefits for anyone but the consultants exist!
 
#3
It's gone red!
 
#5
In the case of JAMES it's more a case of holding back the tears. I saved a few jobcards ( sorry, work requests ) the other day and now can't open or print the poxy things because the default program on JAMES for these isn't something straight forward like Word or Adobe it's some weird Crystal thing which isn't on my DII machine. ( I know you can alter this on a drop down menu, but didn't notice before )
Well I'm not doing the whole lot again, I'm doing them manually, the old fashioned way, as God intended.
I also really like the way you now have to close down every job individually instead of being able to close a whole jobcard in one go, so guess what ? I'm not going to be opening much work on the system, as I've got better things to do than waste my life trying to get some one elses **** up to work......
 
#8
You poor sad bastards. Heh heh heh!
 
#9
I think JAMES LAND is awesome, especially the training modules. I logged-in a few days ago to see what JAMES(L) modules I require to complete for the certificate (have completed 80% of the Simple User role). And my training record was fecking blank, all the completed modules were gone. I phoned up my Sqn MT's to see if they had the same drama's, their answer was, "Welcome to the JAMES(L) turd sandwich, everyone in the Regt has lost their records as well!"

Oh well, nevermind I'll juust stick with good old FEMIS!
 
#10
I wouldn't bother with the training. As well as being time consuming crap it also doesn't bear any relevance to what is available on the current JAMES Land system.
Is it legal to have a fleet management tool that doesn't actually manage the fleet ?
 
#11
I had dramas with this at the start, I could enter jobs onto the system but it wouldn't let me take them off again once the repairs had been carried out. The result was vehicles that were fully fit in the real world & non-taskworthy in the eyes of JAMES LAND. I had to spend an entire morning on the phone to the "help" desk before it was sorted.

Now we have a system that turns vehicles red for the sake of it, no maint or inspections due, no outstanding mods, no non-taskworthy work outstanding & the bloody things are still red on the system!
 
#12
I've got a Landrover that isn't due a cambelt change until 2024. A daf that needs another 6 month service less than a month after it received the last one, in fact more of the vehicles have the wrong maintenance than right.
They've done away with the due date box when opening faults, so all the out of phase stuff that they had wrong and that I recorded as faults have now lost the due date......
This is utter garbage.......
 
#13
I finally got one of my heaps of crap green this afternoon.... and the secret was .... I'm not saying 'cause my line manager is on this thread , and I was very ,very naughty. lacrabat you are so right though ...this system is crap . I left the old james with 1 vehicle off the road over the xmas period and came back to 3 on the road out of the whole fleet. taken days sitting at the desk just to get majority of vehicles green again.... cheered me up speaking to the unit armourer this afternoon , he's soon going to have all his weapons on it as well should be fun if the tossers haven't sorted it by then..... on a serious note , this system is not satisfactory, it has cost an awful lot of money, and it doesn't work properly, and whether or not there is potentially a "great" managment tool here, it should not have been changed from james1 until the system was working properly

that was almost a rant!!!, but I am very old and allowed to let off a bit of steam every now and again!
 
#14
Nope, its not just you. This week I found myself shouting at the James help desk & SPOC & then replying to complaints of abusing them both as they are crap & just seem to pass you on to non-existent help desks or people.

Why the hell they changed a system without proving it first beggars belief. Yet again at the coal front we are forced to try & sell a system (to those we are supposedly paid a lot of money to support) that currently doesn't work, & yes I can see the beginnings of a very worthwhile system but at the working end of the current bollocks that is James, I can't for the life of me see where the current benefits for anyone but the consultants exist!
Yep, the JAMES team read Arrse too and we also phone back those who abuse the helpdesk staff, in fact we phoned a guy on the 22nd of this month, now i wonder who that was as we only phoned one back that day! The helpdesk staff are just that, helpdesk staff, they are not shortcut the system staff cause i couldnt be bothered to do or couldnt understand the training staff. No need to get Arrsy with them, there are plenty of green team numbers on the tech docs site, just give one of us a bell and shout at us if need be but no need to get stroppy with the helpdesk. Have a good day now and im glad we could help you with your query!
 
#15
Guys

All joking aside I'm volunteering for the guardroom here but someone should field your issues and give answers where at all possible, it seems that you have lots of valid issues and questions and it transpires that it would be me that fileds them where possible on behalf of the JAMES team. I'll monitor the thread and give answers in an Arrse type format where i can. We appreciate here that the application isn't doing exactly what it says on the tin but it is very early days yet and applications of this size always have problems, thats not an excuse I know, but it is fact. We're also not as happy as we could be with the current version either and we built the damn thing but work is underway to correct as many of the issues as we can in the shortest possible timeframe. Unfortunately the way projects work post delivery isnt the speediest of mechanisms as we have to take the app down to apply the fixes as and when they come in but we are onto it. It is a serious issue and we want to help out where we can so here I am. Please also remember that the helpdesk team have only done the same training as you and do genuinely try to help so bear with them as they find their way around the system to try and get stuff fixed for you. Let the Flak begin..............!!!
 
#16
Poke it, you Trekkie geek. I've just done the unit admin course and given myself the right to create anything I like. My wagons are all greener than a big bag of green things.
 
#17
Poke it, you Trekkie geek. I've just done the unit admin course and given myself the right to create anything I like. My wagons are all greener than a big bag of green things.
Hoorrah, my very first reply with just the right amount of abuse too, i expected nothing less. Now we all know, or should do, that actually just giving yourself all roles and responsibilities doesnt mean that you can create anything and just turn it all green so theres a tad of over exaggeration there. What it does mean is that you can create enormous **** ups that the friendly helpdesk team will have to sort out for you because you havent done the rest of the training and really dont understand the system yet. thats ok though, at least you are trying. Once you fall into the many piles of pooh that you have created just give us a bell and we will happily laugh our way to the NAFFI and giggle about it amongst oursleves whilst we come up with some fixes for you. oooh by the way the team here remove all the roles and responsibilities that people who havent done the training have given themselves daily so keep yourself logged in as you are going to be a busy little bee giving all those roles back again tomorrow. Thank you for calling the JAMES help team and have a truly nice day! NEXT!
 
#18
" COMPLETE L1 MAINTENANCE IAW AESP2320-*-***-601 Edn ? Amdt ? TABLE 7 COL ? " is what we're supposed to put on a worksheet, however, it doesn't seem to fit !!!
How can I close a complete worksheet like we could the old job cards ?
What happens next after finishing the training ?

Fair play for coming on here and bending over......
 
#19
There are a couple of issues there; the worksheet was designed to have an extra 'mangement' function and the idea is that you wouldnt close the worksheet untill all of the jobs on that sheet had been finished and closed. The basic thinking was that why would you want to close the worksheet if the work hadnt been completed. You have to close all of the work on that sheet and then close the worksheet afterwards. As for the actual work it was assumed ,rightly or wrongly, that the tradesman given the work to complete would be trained to a level where he or she (Or it in this PC gone mad world!) wouldnt need the full blown work description as you entered above as they would be trained to carry out the work or at least know where to look for the technical instruction. Hence the limited amount of characters that can be entered. Carry out 6 monthly inspection/maintenance for example should suffice.

As far as completing the training is concerned there is currently a bit of a bunfight going on as to whether or not users who have completed the relevant JAMES training should have full access to the system or not. 'officially' you should wait until the implementation teams rock up at your unit to do the data migration and validation exercise before you 'go live' with the full blown application. Others think that if you have done the training you should just be able to 'crack on' and get on with your work. Im not sure which camp will win but until then you may find that even if you have more roles than you should have (see Spaz's post above) that someone at the helpdesk will remove those roles until you have gone through the correct rollout plan. Harsh i know but thats what they are being directed to do by our lords and masters right now.

As for volunteering to bend over, well someone has to do it and we need to get as manay people out there as possible realising that we really do want this thing to work and will do all we can to help. Also im a bit of a glutton for punishment but appreciate your sentiments. Hopefully i can help in some way.

Remember the helpdesk isnt just there to fix stuff, any questions you have can be directed to them, we just need to get this this going as best as we can as quick as can whilst helping out as much as we can along the way.

Ill continuously monitor the thread and depending on how much abuse i get will decide how long i keep trying to help! Even an old thick skinned knacker like me can get a little pissed off at too much abuse! LOL. NEXT!
 
#20
It sounds like someone, somewhere is making a lot of money form a computer system that, as it stands today does not actually work as required.

If it makes you feel any better the same shit happens out in civvie street too.

Remember at the end of the day it is all about feeding the computer. If the computer gets fed enough crap it looks good on inspection / audit day. The computer of course does not actually speed up the servicing or repair of a vehicle, but it does add to the everyday stresses of life, when people are forced to use computer systems that do not work.
 

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