A serving friend of mine has told me that in response to a complaint he made he received the following reply: Dear Mr XXXXXXX Thank you for your mail which has been passed to me for reply. The person who served you on arrival at HMS Belfast was in error as the IWM as a group do not offer discounts for armed services personnel, neither does it discriminate between services. I can only think that your last visit was on Veterans' Day when we did offer reduced entry. I have briefed the manager of the shop accordingly and she will pass this on to staff. I therefore have no hesitation in apologising to you for any embarrassment you may have felt at the time. I presume you meant by "Service orientated organisation" that you were referring to our subject matter, however if you meant our status, it may be helpful to know that we are a separate charitable organisation rather than an MOD museum. Yours sincerely Bxxx Kxxx MA Address Block was here www.iwm.org.uk eleven thousand tons; eight hundred men; nine massive decks: one fascinating day out for the whole family Sign up to our e-newsletter to receive regular information on our What's On programme and to receive special discounts from HMS Belfast He asked that as many people as possible are informed to spare them any embarrassment when they flash their MoD 90 and ask for a discount.