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Is JPA getting better?

#1
So after 2 years of use has JPA proved itself?

Are the new "checks" due to soldiers defrauding the system just a sign that there really is a need for a proper admin setup at unit and sub unit level?
 
#2
Personally I think the fraud stick is being waved about by those who are upset soldiers are finally catching on to what they have always been allowed to claim for but have never been told before.
 
#3
Nice thought, but people are often just misclaiming for thing that they are entitled to, just in the wrong area. What is needed is Admin staff at the point of entry to make sure that indivs do not get it wrong.

Deliberate fraudsters will eventually get caught.
 
#4
vampireuk said:
Personally I think the fraud stick is being waved about by those who are upset soldiers are finally catching on to what they have always been allowed to claim for but have never been told before.
Personally I think you are spot on for instance how many soldiers in the past used to claim IE for periods away, now a simple 5 minute job and 'bobs your aunts husband'

I also think that there will be an expenses review in the not to distant future to (cough) redress the balance 8O
 
#5
They need more servers to handle increased traffic during certain peak periods during the year (the last 4 weeks jumps to mind)

The SJAR system needs adjusting to make it less irritating.....to me to you to me

Perhaps a more user friendly GUI would be nice. Many of the fraudulent claims I've seen have been a result of most people including clerks and civvies not having a clue how to navigate the gumpf

Oh and everyone on the helpline needs shooting
 
#6
No, it's still shite.

Constant down time, interminable waits for your CR to load, over complicated, claims made as difficult as humanly possible for anything but the simplest claim and the stupidest system I've ever seen for PPPs.
 
#9
irnbru said:
BennyBagnuts said:
Oh and everyone on the helpline needs shooting
why are you bringing the helpline into it?

the question was has jpa improved. it's got nothing to do with the helpline.
Bit fucking touchy aren't you? Where might you work?

To answer the original question, the claims side of it is great. The whole "losing years of peoples service while the helpline bluff and bluster" side is not so good...

Tubs
 
#10
irnbru said:
BennyBagnuts said:
Oh and everyone on the helpline needs shooting
why are you bringing the helpline into it?

the question was has jpa improved. it's got nothing to do with the helpline.
Welcome to the site, IrnBru!

You aren't a member of the JPA Help Desk are you??

The Help Desk is part of JPA, IMHO, and if people cannot get the system to do what they want, or need, they approach the Help Desk which should....

...help them.

It's a novel concept, I know. And I'll probably be run out of town for saying so.

Litotes
 
#11
JPA is the most embarrassingly user unfriendly load of crap I have ever had the misfortune to have to claim my expenses through.

msr
 
#12
There is a questionnaire on the SPVA website at the moment, and no I haven't got a link.

Needless to say, the majority of the boxes I ticked were "Unsatisfactory". There wasn't the option to select "Shite". :)
 
#13
msr said:
JPA is the most embarrassingly user unfriendly load of crap I have ever had the misfortune to have to claim my expenses through.

msr
But is fundamentally the same as a number of systems used by civ industries.

Face it - JPA is cheaper than paying someone to sit down and work your claims out for you. Those days are long gone.

But admittedly - it could be a bit more intuitive and user friendly.
 
#14
Mutineer said:
msr said:
JPA is the most embarrassingly user unfriendly load of crap I have ever had the misfortune to have to claim my expenses through.

msr
But is fundamentally the same as a number of systems used by civ industries.

Face it - JPA is cheaper than paying someone to sit down and work your claims out for you. Those days are long gone.

But admittedly - it could be a bit more intuitive and user friendly.
Evidence please.

How can it be cheaper for someone who is paid less than I am (this is not a dig) and has an intimate knowledge of the army's byzantine pay and allowance system - i.e. knows exactly what can be claimed for and when - to fill out the same forms?

msr
 
#15
I like JPA, but not because it saves MoD money. It cannot be cheaper for me to spend hours inputing information onto JPA for claims and other admin, when I would previoulsy have handed my 1771 to an AGC private or LCpl to do it. And I hasten to add, the JNCO could probably do it far quicker than I can as he knows the system better.

If MoD stumped up the cash to put JPA on the internet, they would start to save some money. I know full well that I would find myself doing claims and other admin in my own time, rather than taking myself away from my primary role to do admin.

I am not averse to this, I do not mind sitting at home of an evening putting in an expense claim, having just returned from a meeting or visit to another unit. In fact, I would like to be able to get the claim squared away sooner rather than later, because I know that the next day I will be busy dealing with whatever the outcome was of the meeting or visit. As it stands I often find myself going back to the office to do the claim in the evening, if I'm not too late getting back. I would much rather be sat at home doing it on my own pc.
 
#17
Fraser said:
I like JPA, but not because it saves MoD money. It cannot be cheaper for me to spend hours inputing information onto JPA for claims and other admin, when I would previoulsy have handed my 1771 to an AGC private or LCpl to do it. And I hasten to add, the JNCO could probably do it far quicker than I can as he knows the system better.

If MoD stumped up the cash to put JPA on the internet, they would start to save some money. I know full well that I would find myself doing claims and other admin in my own time, rather than taking myself away from my primary role to do admin.

I am not averse to this, I do not mind sitting at home of an evening putting in an expense claim, having just returned from a meeting or visit to another unit. In fact, I would like to be able to get the claim squared away sooner rather than later, because I know that the next day I will be busy dealing with whatever the outcome was of the meeting or visit. As it stands I often find myself going back to the office to do the claim in the evening, if I'm not too late getting back. I would much rather be sat at home doing it on my own pc.
So the only reasoned argument FOR this system so far is that it can be accessed out of normal hours. Not exactly overwhelming praise, is it?

I stand by my comments I made on a previous thread - JPA could be modelled on any one of a dozen commercial websites which offer large, easy to read links which are arranged in a coherant manner. Below are several websites which best explain what I mean (the layout, not the content, obviously)

http://www.ikea.com/gb/en/

http://www.play.com/

http://www.apple.com/

Note the one thing they all have in common - a single taskbar at the top which incorporates a search function. Some of the tabs have a drop down menu which appears when the cursor is hovered over them. They all have a clear, unfuddled style which is easy to navigate. JPA, on the other hand, contains a plethora of tiny text links, which to the untrained eye can be misleading. There is so much going on at any one time that it's easy to miss notifications and updates if you don't know where to look.

I'm not suggesting anyone pay thousands for a web designer to come in and overhaul it, but surely JPA can tidied up somehow? I know next to nothing about web design, but if I can see the faults, surely other more qualified folk can too.

Edited to add; I agree with the poster above too. Money transfer can be surprisingly quick.
 
#18
I didn't praise the system because it can be accessed out of hours. I just said I like it; JPA gives me more control over my personal admin.
 
#19
msr said:
Mutineer said:
msr said:
JPA is the most embarrassingly user unfriendly load of crap I have ever had the misfortune to have to claim my expenses through.

msr
But is fundamentally the same as a number of systems used by civ industries.

Face it - JPA is cheaper than paying someone to sit down and work your claims out for you. Those days are long gone.

But admittedly - it could be a bit more intuitive and user friendly.
Evidence please.

How can it be cheaper for someone who is paid less than I am (this is not a dig) and has an intimate knowledge of the army's byzantine pay and allowance system - i.e. knows exactly what can be claimed for and when - to fill out the same forms?

msr
The evidence is in the Cost/Benefit Analysis for JPA. Three major single service bespoke IT systems, each with their own hardware, programmers, testers, analysts, managers, real estate, accommodation etc were disposed of and replaced by a single Tri Service Commercial Off The Shelf (COTS) package, tweaked slightly for service use. Add to that the manpower saving of 2-3 SPS personnel at every major unit removed from the establishment due to the anticipated reduction in workload, and hundreds of civilian staff at static units dis-established also.

The logic behind this is that best practice in Civ industry has one professional administrator per 200 employees, with IT doing the donkey work and individuals largely administering themselves. Most units, even post JPA, have roughly one professional administrator per 25 employees. This reflects that:

1. The army is not the same as Civ industry. We are more mobile and require more administration, and

2. Army employees are probably not as comfortable with administering themselves as their civ counterparts.

In essence - in addition to the IT savings, by getting you to do your own claims, the firm has reduced it's manpower liabilty. It isn't that the individual clerk's workload is reduced - the number of clerks has reduced which has forced a redistribution of the administrative workload within the unit.
 
#20
Fraser said:
I didn't praise the system because it can be accessed out of hours. I just said I like it; JPA gives me more control over my personal admin.
Not disagreeing with you, just highlighting the fact that there are so far only two redeeming features - It can be used whenever the user needs it, and money transfer is quick. Not a glowing report overall really.
 

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