Because of possible future implications, I am not at liberty to explain this in full, but I am currently involved in a case where 2 Lloyds TSB cash point cards were issued to two people for use on another person's bank account. The withdrawals made by means of these two cards are suspicious. Lloyds Customer Services have admitted, after some correspondence, that the only evidence they have for the existence of the 2 cash point cards is on the bank statements of the account owner. I think I am right in believing that Lloyds should at least have a record of when those cash point cards were issued and, possibly, to whom they were issued. And, logically, they should have kept records of anything to do with the request for such cards. Can anyone advise as to whether or not my suspicions are justified. I am currently looking at referring all the correspondence and other evidence to the Financial Ombudsman Service. Any advice would be welcomed.