Internet keeps dropping

sirbhp

LE
Book Reviewer
Hi Troops ,
I have a smart TV which is connected to the router via a LAN. However it keeps dropping the signal at odd times and I have to keep pressing the WPS button on the router to get going again . Its damn inconvenient to say the least . My signal is currently bouncing between 35 and 10 megs as its anew install and Talk talk says it will take ten days to stabilise .
Is it the low speed or might it be the copper cable which runs to the telegraph pole as my neighbour suggests. * We are only 600 metres from the cabinet. Although this was also happening with the old supplier.

Ive changed the phone socket to a modern doubleBT one and a BT chap fitted it for me , I ve bought a signal booster and the gubbins from BT which turns your electrical circuit into the LAN. Ive run out of I deas now .

Also you tube amazon etc are erratic in the evenings and nights on the tv. Every thing works fine on the computers and kindles etc. Any suggestions to mitigate the problem please folks .?

* nice bloke but knows bugger all about computers , in fact he is a lot like me . !
 
Talk talk hahahahahahahahahahahahaha
 
Talk talk lie mate, phone lines were never designed for the internet.
Get BT fibre or Virgin fibre optic.
 
I Have Talk Talk Fibre, and have never had an issue in the 6 months I have had it. Fast, Stable and always running - can't ask for anymore!

My house is only about 50 yards from the cabinet though, which might help.
 
Hi Troops ,
I have a smart TV which is connected to the router via a LAN. However it keeps dropping the signal at odd times and I have to keep pressing the WPS button on the router to get going again . Its damn inconvenient to say the least . My signal is currently bouncing between 35 and 10 megs as its anew install and Talk talk says it will take ten days to stabilise .
Is it the low speed or might it be the copper cable which runs to the telegraph pole as my neighbour suggests. * We are only 600 metres from the cabinet. Although this was also happening with the old supplier.

Ive changed the phone socket to a modern doubleBT one and a BT chap fitted it for me , I ve bought a signal booster and the gubbins from BT which turns your electrical circuit into the LAN. Ive run out of I deas now .

Also you tube amazon etc are erratic in the evenings and nights on the tv. Every thing works fine on the computers and kindles etc. Any suggestions to mitigate the problem please folks .?

* nice bloke but knows bugger all about computers , in fact he is a lot like me . !
1. Interference from other electrical devices. (like your, or your neighbor's old microwave or lots of other networks in the area) Change the router channel. There are apps you can download for your phone that can check channels for traffic, pick the least used in your space.

2. Read up on MTU configuration for your router, and try varying the sizes to see what settings give you the best speed and connectivity.
 
I keep getting booted off PornHub while navigating through search results. Often find myself crying for no reason while hitting the WPS button repeatedly.

Not happy.
 
Might be worth changing the microfilter, it probably won't make a difference but they're very cheap and it can be a source of problems
 

Just_plain_you

War Hero
Top tip: try changing one variable at a time or you may never find the source of the problem.
 

Just_plain_you

War Hero
"Is it the low speed or might it be the copper cable which runs to the telegraph pole as my neighbour suggests. * We are only 600 metres from the cabinet. Although this was also happening with the old supplier."

I think I have spotted where the problem lies...
 

Auld-Yin

ADC
Kit Reviewer
Book Reviewer
Reviews Editor
I am with Sky and have very few problems/issues, but when I do I phone them and get them to fix. I refuse to go through the war-dance of change this cable, check this switch etc which they like to get people to do for about 45 minutes before admitting it needs an engineer. I ask for an engineer straight off and when they start giving excuses why not I say that if I am not getting the signal therefore no TV/internet then they are not carrying out their side of the contract and I would be entitled to change without penalty and have a claim for loss of service. This gets an engineer our quickly and all is good. Only had to do this twice in about ten years but I work on the principle that I am paying for a service they are meant to supply - their issue not mine.
 
Make use of the Talk Talk Community.

Go into your Router config pages and:
  1. split your SSID into two separate SSIDs.
  2. rename the 5.0 GHz SSID to something similar to the 2.4Ghz name such that you can easily identify each SSID
  3. select channel 1, 6, or 11 for your 2.4GHz SSID to reduce interference from your neighbours networks. 5.0Ghz is less prone to such interference as it has a much shorter range.
  4. take the powerline out of the game, connect your tv directly to the 2.4Ghz band and see if still happens.
  5. hound TalkTalk for a solution if simply DIY measures won’t fix it.
 

OneTenner

Clanker
If you're having to press the WPS button, this is only to facilitate wireless config. being sent to devices on 'your' side of the router, you say the TV is connected to the LAN, which implies cabled, not wireless (WiFi or WLAN) if this is the case then WPS should have no effect as your router will be configured to implicitly 'trust' devices connected by wire. If you are using the TV on wireless and it's the only device that's dropping it's connection, try resetting the wireless settings on the TV to default then reconnecting, if other devices are dropping the connection then it's likely a router issue. It's unlikely to be an external issue if simply reconnecting to the local network (wired or wireless) resolves the issue for a period of time, especially if other devices do not lose connection.
 

sirbhp

LE
Book Reviewer
CHEERS TROOPS, THIS ALSO happened with plus net, i will change the filter, EDIT whoa I dont use a filter on the broadband because i have the new BT socket which the instructions say dont need to fit a filter on ???. Also i have changed channel on the old system to no effect . will look into the mtu config as I havnt a scooby what that is. we live in a village so copper cable is the only option that we have. I am one mile from the BT station as well . the router is basicly on top a rarely used printer and near the phone charging unit for the portable phone . I shall shift that into another room .
thanks again for the info Ive been up almost all night looking into this so offto me pit09.24 hours for a wee snooze.
 

sirbhp

LE
Book Reviewer
If you're having to press the WPS button, this is only to facilitate wireless config. being sent to devices on 'your' side of the router, you say the TV is connected to the LAN, which implies cabled, not wireless (WiFi or WLAN) if this is the case then WPS should have no effect as your router will be configured to implicitly 'trust' devices connected by wire. If you are using the TV on wireless and it's the only device that's dropping it's connection, try resetting the wireless settings on the TV to default then reconnecting, if other devices are dropping the connection then it's likely a router issue. It's unlikely to be an external issue if simply reconnecting to the local network (wired or wireless) resolves the issue for a period of time, especially if other devices do not lose connection.
the set up on the Sony tv does ask me to press the WPS button. perhaps i should try the other option where i type in the codes . ta ver much
 

OneTenner

Clanker
Is the TV connected to the router by wire or WiFi? if its wire, there are no codes to enter, also, your BB speed should not fluctuate between 10 & 35Mb/s thats a very wide range. Try not to disconnect the router from the internet more than once in 48hrs as this will lead to your connection profile being degraded as the software monitoring the circuit will think that the line cannot support a high data rate, if you do have to power cycle the router, leave it off for at least 30 minutes - its always best to disconnect the power rather than the phone line as most routers will send a 'last gasp' message to the street cab. wehich will indicate a power fail rather than a line drop, this will help keep your line profile showing a healthy circuit. Also worth doing a 'quiet line test' with a corded phone if you have one - dial 17070, then option 2, there should be no noise at all on the line, if there is, report a PHONE line fault, as a BB fault won't get them out to fix it - report the fault as a crackly line on phone calls, worse in wet weather, sometimes disconnects.;)
 

BopBopBop

Old-Salt
There's a useful feature on YouTube to see what might be happening.

Navigate to the three dots (more) on the left of the play / pause button on screen and press OK.
A new row of icons will appear.
Navigate to the last one on the right (stats for nerds)

You will then be able to view your connection speed in real time to see if it drops out.

You have to navigate again to the nerds button to get the info back off the screen.

It might be your TV is set to the wrong encryption type?
 

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