Improve the Service Complaints system for service personnel in the future

Discussion in 'Current Affairs, News and Analysis' started by DangerMouse, Aug 6, 2012.

Welcome to the Army Rumour Service, ARRSE

The UK's largest and busiest UNofficial military website.

The heart of the site is the forum area, including:

  1. DangerMouse

    DangerMouse Old-Salt Moderator

    If you have any experience of the Service Complaints system which might be of use to those responsible for designing and implementing the system, to improve it in the future for other service personnel, you may wish to consider following the link: New Inquiry: The Work of the Service Complaints Commissioner - News from Parliament. We shouldn't complain about the occasional problems with bullying and victimisation in the Army if we're not prepared to put a bit of time and effort in to trying to rectify those problems, or at least feed information to those who have the power to rectify them...

    As examples of where the system has failed in the past, and of why we have the Service Complaints process - the obvious example of Deepcut: THE DEEPCUT REVIEW: A review of the circumstances surrounding the deaths of four soldiers at Princess Royal Barracks, Deepcut between 1995 and 2002.

    ...And lesser-known, more easily-hidden examples, such as LBdr Kerry Fletcher (and how many more examples are out there?):

    'An Employment Tribunal in 2009 found that LBdr Kerry Fletcher had been subject to a sustained victimisation campaign after rejecting a sergeant's advances. This included explicit text messages, unjustified disciplinary action, verbal abuse, criminal damage to her car, and sinister phone calls. The tribunal held that the MoD had paid 'no more than lip service to the concepts of equal opportunities and the prevention of discrimination', and that the MoD's treatment of Miss Fletcher was 'so outrageous' that it amounted to 'conscious wrongdoing'. It ruled: 'This is as severe a case of victimisation following an allegation of sexual harassment as one could see in an employment tribunal. The conduct in relation to Miss Fletcher as a soldier seeking redress was from start to finish oppressive, arbitrary and unconstitutional.' The Employment Appeals Tribunal noted the '…utilisation of administrative sanctions against the Claimant, varying the nature of the punishment…under the AGAI system…the Claimant was reduced to a mental state where she could no longer continue…she was mocked and humiliated… Battery Sergeant Major Tabone told staff to make Ms Fletcher's life ‘a ****ing misery’.’

    Source: Ministry of Defence v. Fletcher [2009] UKEAT 0044_09_0910 (9 October 2009)


    If you have any experience of the Service Complaints system which might be of use to those responsible for designing and implementing the system, to improve it in the future for other service personnel, you may wish to consider following the link: New Inquiry: The Work of the Service Complaints Commissioner - News from Parliament

    Posting on ARRSE is cathartic, but this is a chance to make a real difference for service personnel who are following us in the future, long after we're drawing our pensions :)
     
  2. I wonder if following the lead of the aviation, maritime-trade and railway industries in operating a confidential occurrence-reporting programme (CHIRP, CHIRP-Maritime and CIRAS respectively) would be a step in the right direction?