What are other peoples experiences of dealing with the Housing allocation staff of a certain allocations department covering the greater london region? Having been posted from BFG to UK whilst on Op tour in Afghanistan I submitted my housing request papers well before my posting date. I was offered a quarter in an area; which was not one of my choices and falls out of the 10 mile radius of my duty station, which I turned down on the basis that I was told I would be first on the waiting list for our first choice patch. This was all done whilst away in Afghanistan in Feb 07. On my return I was told that I had in fact dropped to third on the waiting list and was not entitled to SSFA as I had turned down my offer (even though I made the decision to refuse on the information that DE gave, that I was first on the waiting list). Despite, 2 formal letters of complaint to Defence Estates, over 10 phone calls to the Housing information centre and 10 messages left with the Area manager (this is not an exageration!!), I am still no further forward. I have now taken up my new post back in the UK and have spent three weeks of the year so far with my family (my son has forgotten what I look like!). I am inclined to think that defence estates don't give a sh.., make false promises, don't know what the left hand is doing (not answering the phone thats for sure!!) and are completely failing to understand the needs of the military community. Why should I have to put up with this unbelievably poor service from an agency that appears to take great joy in messing me and my family around around. I am begining to loose the will to live Anyone got a caravan we could borrow?