Hotmail account breached by Chinese hacker

#1
Am posting in hope of getting some help.

On trying to access my Hotmail account a few days ago I found that my password was being refused. After a few attempts, I went through the process of resetting my password, but noticed that I was now being prompted for a security question concerning 'my favourite teacher', which I had never entered in my hotmail profile previously. Suspecting that something was wrong, I managed to get my password changed (the re-set details being sent to my gmail address), yet noticed that my date of bith had been changed, and an e-mail address - ending with @126.com - had now been added to my profile. Nonethless, I regained access...to find that my hotmail account is now reading in Chinese, as a consequence of which I am not able to navigate around or really use the account itself. Naturally, because I don't speak or read Chinese, I am not able to alter the language setting.

Can anyone give me a pointer as to how I can go about fixing this?
 
#3
I don't have a Hotmail account myself but I'd imagine the menu layout looks the same regardless of which language its in. If you go to the settings menu and look for 语言设置 that will be the language settings - pick 英文 (or possibly 英语).
 
#4
Can you copy and paste bits of the screen into Google translate, and work it out that way?
 
#5
I don't have a Hotmail account myself but I'd imagine the menu layout looks the same regardless of which language its in. If you go to the settings menu and look for 语言设置 that will be the language settings - pick 英文 (or possibly 英语).
Why would he want ot pick Chicken fried rice or peking duck?
 
#6
Am posting in hope of getting some help.

On trying to access my Hotmail account a few days ago I found that my password was being refused. After a few attempts, I went through the process of resetting my password, but noticed that I was now being prompted for a security question concerning 'my favourite teacher', which I had never entered in my hotmail profile previously. Suspecting that
something was wrong, I managed to get my password changed (the re-set details being sent to my gmail address), yet noticed that my date of bith had been changed, and an e-mail address - ending with @126.com - had now been added to my profile. Nonethless, I regained access...to find that my hotmail account is now reading in Chinese, as a consequence of which I am not able to navigate around or really use the account itself. Naturall
y, because I don't speak or read Chinese, I am not able to alter the lang
uage setting.

Can anyone give me a pointer as to how I can go about fixing this?
Sorry can't help with the language.

If you have an ebay account I would strongly suggest you check that out as well, as these two hacks often go hand in glove.

Hacked hotmail, and other web based email accounts, are easy prey for these 'feckers if you have a weak password and/or use the same password on multiple accounts.

If you have a mate, he can report a hacked hotmail account on your behalf as a friend. Get them to open their own account and go to the 'mark as' tab. This has a drop down menu showing the relevant link.

Hope this helps.
 
#7

chrisg46

LE
Book Reviewer
#8
Get someone else with a hotmail account to open theirs up, and then just mirror their menu options to set back to english.
 
#9
I hope you haven't re-used the password anywhere else...
 
#10
Thanks to one and all for their advice (and p*ss takes...).

I have managed to regain control of my hotmail account, and changed the language settings back to English. I took onboard the advice regarding eBay, which proved prophetic, as my account appears to have been breached there also. However, I am a very infrequent user of eBay, and have blocked my Paypal account until I get this issue sorted out. Strangely, it would appear that not alone has my eBay password been changed, but my User ID itself, even though a search still recognises the User ID as existing, but shows that it has been changed. Unfortunately, eBay's customer support service leaves a lot to be desired, as outside of 'logging in and contacting us' (which obviously I cannot do), there doesn't seem to be much I can do. What I have done is replied to one of the 'an eBay item you were watching is ending soon' messages I periodically receive.

Anyway, I've been lucky thus far, but will take precautions in future.
 
G

goatrutar

Guest
#12
I hope you have a different password for ARRSE. Otherwise we could be seeing some very interesting posts from you shortly.
 
#13
Adam (KOS) has got the same problem, he keeps e-mailing me, with some other such bollocks. I should really tell him but I need to smack the dog around the face with a piece of uncooked chicken.
 
#14
I fear that the OP may have a chink in his security
 
#15
i bet the op uses face book and had the live spaces links activated, the one ane only time i ever had a problem with anything in the past it was because of facecrap, however having all my detail change notifications sent to a different unrelated email account meant rectifiying the breach was a lot simpler (click here if this wasnt not done by you), the day after it happened ot me it happend to half of the people it worked with, it would apear i was the lucky one who's paypal was only hit for 50$ worth everyone else was creamed for 100's.

moral of the story, dont use facecrap, if you do dont put anything thats real in it.
 
#16
Well, the situation seems to have been resolved, partly through good luck and some perseverance on my part.

eBay's customer service is poor to say the least, but I got around this by ringing Paypal, who gave me a couple of numbers. After this, things fell into place. I have a facebook account, despite my reservations about the whole thing, but I wouldn't class myself as a facebook 'user'. Nonetheless, I have long harboured suspicions about the security of the site. In future, I'll be a hell of a lot more careful.

My thanks to Arte et Marte for the heads-up regarding eBay.
 
#17
Appreciate the thanks. Thanks.

You may want to recheck your faceache account again. The privacy settings on millions of users, mine included, defaulted back to public view, instead of the more secure 'friends only view.

You can find the correct option in settings.
 

Similar threads

Latest Threads

Top