Having been locked in mortal combat with HMRC staff over a long outstanding and non-trivial refund due to me, last week I sent some stiff letters of complaint to senior beings in HMRC and my MP. Had the desired effect and I was promised a full resolution by this morning. Nothing arrives. So I call up the direct line of the actually very helpful lady who has been tasked with sorting the mess out. It went like this: B: "Hello Nice Tax Lady, 'tis I Blogg, the bane of your life. Anything for me? NTL: "Yes, all sorted and we will be getting a cheque out to you for £XXXX early in the new year. Letter in the post." B: "A thousand thanks, NTL, but that sounds just a wee bit less than I worked out so could you bung a copy of said letter/schedules by email to me? NTL: "Errrrr no. New panic policy essentially means that we cannot send anything that contains personal information by electronic means even directly to you." B: "How about if I email you saying that I authorise you to do so entirely at my own risk?" NTL: "Have to speak to boss." pause "He says we can now do that only in exceptional circumstances. Sorry." WTF??? Somebody tell me this is complete b0llox: how can a Government Department that is about to FORCE huge numbers of people and businesses to file tax returns by electronic means only suddenly revert to snail mail only?