Highways Agency Traffic Officers (North)

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  1. Job Title Traffic Officers
    Division Traffic Officer Service
    Job reference Y003
    Number of jobs available
    Term Permanent & Voluntary
    Pay Band TM1B
    Part-time/Full-time Full-time and Part-time
    Pay starting from £22,183 (this includes up to 20% shift allowance)
    Job Overview and Purpose The Traffic Officer will present the public face of the Agency and individual Officers will, in their dealings with the public, be able to influence the Highways Agency's reputation and the positive or negative way in which people perceive the Agency. One of the positive manifestations of this job being carried out well is improved response to incidents on the Traffic Officer's section of the network and positive liaison with other road users. This will result in improved road safety and driver confidence, increased journey time reliability and reduced incident relation congestion. This is a 24/7 service operating 365 days per year. This role is classed as a safety critical role due to the nature of the working environment on the motorway network and dealing with road users.

    Key Responsibilities To provide the on-road resource to support the development of the Highways Agency's Network Operator Role.

    To reduce incident related congestion by:
    Managing collisions.
    Removing damaged/broken down and abandoned vehicles.
    Clearing debris/ animals on carriageway.

    To improve road safety for all road users by:
    Undertaking high visibility patrols.
    Providing mobile/temporary road closures.
    Escorting or accompanying high risk, abnormal and other vehicles.

    To improve journey time reliability by:
    Monitoring infrastructure and road works.

    To improve customer relations by:
    Supporting special events.

    Other duties:
    Supporting crime management - working under Police direction and informing Police of road traffic offences and support enforcement.
    Attending legal proceedings - give evidence as a witness.
    Providing limited first aid when first on scene at an accident.

    Essential Qualifications or Experience required to do the job • 1 year's experience in an operational customer focused role

    or

    • 6 months experience in an operational customer focused role AND a minimum of 5 GCSEs (or equivalent) at grade C or above

    and

    • To have held a full valid UK driving licence for 2 years with a maximum of 3 points on your licence (at the time of sending in your application)

    • Candidates must live within one hour's drive of their place of work.



    Person Specification Communicates well with others (Communicating and marketing)

    Taking responsibility, and pride in, the delivery of your own work (Leadership)

    Providing the best quality service to our customers (Customer service)

    Working with other teams, organisations and the public (Partnership working and Stakeholder Management)

    Ensuring safety of yourself, colleagues and the public (Safety)

    Working under pressure to manage incidents (and conflict)
    (Incident Management)


    Please see the Traffic Officer Achievement Record for further information.

    Location Rob Lane (M6, Junction 22-23), Knutsford (M6, Junction 18-19), Salmesbury (M6, Junction 31)
    Further information We have up to 2 vacancies for Rob Lane, up to 4 vacancies for Knutsford and we are recruiting to a waiting list for Salmesbury.

    Candidates who are successful at Assessment Centre but do not get one of the positions available will have the option of being placed on a waiting list for up to 12 months to be offered a position as and when they arise.

    These posts have been designated as safety critical roles. As well as demonstrating the required competencies, you will need to undergo CRB, or security clearance checks and medical assessments.



    Applications To request an application pack, please contact NRG (our recruitment consultants for this campaign) on 0845 481 0468 or email highwaysagency@nrgplc.com quoting reference Y003.

    Please return your completed Application form (both parts) and Achievement Record by Monday 25th January 2010 to NRG by email to highwaysagency@nrgplc.com or by post to the address below:

    Highways Agency Recruitment, NRG, Lloyds Court, 56 Grey Street, Newcastle-Upon-Tyne, NE1 6AH.


    Please note that applications received after the closing date will not be considered. It is the candidate's responsibility to ensure that their application has been received by the recruitment provider.

    We recommend that you read the guidance notes contained in our Recruitment Brochure before completing your application. If you have a disability and wish to apply under the Guaranteed Interview Scheme please make this clear on your application form so that we can comply with this scheme.


    The half day Assessment Centres for these roles will be held on the 18th-19th February & 23rd-26th February 2010.
    Please contact NRG if you anticipate being on annual leave around these dates. We cannot guarantee that Assessment Centre dates can be changed to accommodate candidates' leave arrangements.

    Job posted on 04 January 2010
    Closing date 25 January 2010