I've just been asked by the wife if I can have a look at the outlaws laptop. The outlaws got a call from a company calling itself Help PC Online Ltd and said they had been contacted by Virgin Media to try and sort out the problems on her computer which the company said was causing problems with the Virgin Media networks. Now I know enough to know this part is bollocks but the man on the phone convinced the MIL to start opening files on the computer and to also look at a website called msgtg.com. As the MIL gets confused when using a computer she only did part of what he told her to do before telling him that it was too complicated and that she would get me to do it another day. She can't remember what she opened up or even if she changed any settings. I've told her to disconnect her broadband before running a deep scan with both the anti virus and the anti spy-ware that comes with Virgin Media Security and then once that is done go back to a date before the phone call and do a system restore. My question to you chaps is, has anyone else had dealing with these people, how likely has a piece of spy-ware/malware been downloaded onto her computer and finally would my suggestions work to remove any software that may have been downloaded.