Help I have a nasty bug!

#1
Morning All,

Last night I somehow received a virus on my home laptop.

My Firewall didn't pick it up and Macafee antivirus ignored it too.

It pops up telling me I have loads of viruses and I need to download Guardpro 2009 to get rid. The problem is it wont let me do anything else on the computer i.e. open files or programs etc.

Whatever I click on it tries to launch internet explorer to the guardpro website.

Is my computer knackered or is there anything I can do?

If you can help please keep your answers really basic as I am not an IT guru!

Cheers,

Dave
 
#4
Check your PMs
 
#5
Why do people insist on using McAffee. You should use NOD32 (paid) or Antivir (free), both update at least twice a day (usually more) and are heuristic.....and personally I really wouldn't use anything microsoft have to offer.
 
#6
Cabana said:
Why do people insist on using McAffee. You should use NOD32 (paid) or Antivir (free), both update at least twice a day (usually more) and are heuristic.....and personally I really wouldn't use anything microsoft have to offer.
Not using software because it is from Microsoft is just irrational: http://www.virusbtn.com/vb100/rap-index.xml

msr
 
#7
Cabana said:
Why do people insist on using McAffee. You should use NOD32 (paid) or Antivir (free), both update at least twice a day (usually more) and are heuristic.....and personally I really wouldn't use anything microsoft have to offer.
The Microsoft Security Essential suite is really a top notch product, and as it is both anti-virus as well as anti-spywear it will give you far better protection than the majority of free solutions out there. As for the OPs problem, it is not a virus, but malware which the Microsoft product should be able to remove.
 
#9
Speedy said:
Cabana said:
Why do people insist on using McAffee. You should use NOD32 (paid) or Antivir (free), both update at least twice a day (usually more) and are heuristic.....and personally I really wouldn't use anything microsoft have to offer.
The Microsoft Security Essential suite is really a top notch product, and as it is both anti-virus as well as anti-spywear it will give you far better protection than the majority of free solutions out there. As for the OPs problem, it is not a virus, but malware which the Microsoft product should be able to remove.
This is why I use NOD32, it does both antivirus, antispyware, spam and is a firewall as well (I use zonealarm for a firewall though). I have also been using the free antivir and have to say it is very good. I wouldn't use microsofts product as in the past their antispyware products have been shown to be pretty poor and that is no suprise coming from a company that is trying to do thousands of things. To me it's like getting a credit card/loan from Tesco's. I just wouldn't because tescos is a shop and not a financial company.
 
#10
Cabana, getting a credit card from Tesco isn't really- it's a Tesco-branded product from a bank.

Microsoft is a software company that's having to compete, and has finally realised this. Their security software is second to none.

I would recommed ditching Zonealarm, as in my experience it blows goats. It's certainly doing something, and that something doesn't include being an effective firewall. It did try to use every bit of processing power my PC has to offer.

I'm using Avast and Microsoft Security Essentials together on Win7 and have yet to suffer any kind of issue, including a BSOD.
 
#11
Magdovus said:
Cabana, getting a credit card from Tesco isn't really- it's a Tesco-branded product from a bank.
.
Apart from the fact that the news on the street is that Tesco will buy out the bank that is operating and take over itself.
 
#12
Which bank is that? Do they all (shops and things) do that or just some of them?

I would still be wary of MS anti wotnot stuff, at least until I see it in comparrison with something like NOD32 and it has been out there a few years and is battle proven.

Avast you say? No way I say! Why are you running two antivirus softwares on your computer at the same time? Not a good idea!

I will look into what you say about zonealarm and may just stick with the NOD32 one.
 
#13
Tesco and Sainsburys are both rebranded from other banks, can't remember which. As is Tesco Mobile- it's just O2 with a new sticker.

I'm using Avast because my brother has a 5 license pack and had one left over! I've been using Avast and the MS product together for quite some time and haven't had any issues.

I agree that competing AV products frequently identify each other as problems, but having the different company's updates allows better coverage. As the two I'm using don't argue then I'm happy.
 
#14
Magdovus said:
Tesco and Sainsburys are both rebranded from other banks, can't remember which. As is Tesco Mobile- it's just O2 with a new sticker.

I'm using Avast because my brother has a 5 license pack and had one left over! I've been using Avast and the MS product together for quite some time and haven't had any issues.

I agree that competing AV products frequently identify each other as problems, but having the different company's updates allows better coverage. As the two I'm using don't argue then I'm happy.
Having 2 products means that you have 2 programs doing the same job and slowing your system down, and they will eventually have issues. Don't do it, trust me on this!
 
#15
Cabana said:
Which bank is that? Do they all (shops and things) do that or just some of them?

I would still be wary of MS anti wotnot stuff, at least until I see it in comparrison with something like NOD32 and it has been out there a few years and is battle proven.

Avast you say? No way I say! Why are you running two antivirus softwares on your computer at the same time? Not a good idea!

I will look into what you say about zonealarm and may just stick with the NOD32 one.
Here is a link: http://www.virusbtn.com/vb100/rap-index.xml

If you are going to post uninformed nonsense, kindly do it on another site.

msr
 
#16
I run 2 antivirus and never have any issues doing so, I don't see why it would be a bad thing to do?
 
#17
msr said:
Cabana said:
Which bank is that? Do they all (shops and things) do that or just some of them?

I would still be wary of MS anti wotnot stuff, at least until I see it in comparrison with something like NOD32 and it has been out there a few years and is battle proven.

Avast you say? No way I say! Why are you running two antivirus softwares on your computer at the same time? Not a good idea!

I will look into what you say about zonealarm and may just stick with the NOD32 one.
Here is a link: http://www.virusbtn.com/vb100/rap-index.xml

If you are going to post uninformed nonsense, kindly do it on another site.

msr
Oh do stop being so pompous. That is one site of many that produce different test results. As an example http://www.av-comparatives.org/comparativesreviews/main-tests

However, please indicate what uninformed nonsense I am going on about?
I also note that Microsoft only scored 50% on its Proactive detection and 85% on its reactive detection where as NOD32 scored 62% (or so) and 85% as well. Whereas free AntiVir (Avira) scores 60% and 89% which is again better then the Microsoft Security Essentials and on a with Microsoft Forefront. I don't see Avast anywhere on there.

The graph on the website that you showed has backed up what I said, NOD32 and AntiVir are better then the Microsoft Security Essentials (but on a par with MS Forefront) and McAffee isn't that great. Is that what you call uninformed?
 
#18
#20
AVG free edition is pretty good, if it detects viruses it will remove them via restarting and deleting before they get a chance to execute in the background, you may also find them located in the MSCONFIG look at the start up lists of programs if its proving hard to remove, as deleting them they sometimes seem to have a script which replicates it once its been deleted.

Best to first ensure they don't boot up with your initial config so they won't run in the background, than any scanner will have an easier ride removing them, hope that helps
 
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