Rang them today. First time I got thru some bloke said he couldnt help me and forwarded my call. I waited and waited and then got cut off. The second time I rang the computer must have picked my call without telling the operator. It was like his headset was resting on the desk and the mic was live. I could hear all the office chatter. It was funny until the cackling young girl in the background started to tell her colleagues about an annoying caller she had. She waffled on a bit more and then they all burst out into laughter. Glad to know that we have moved forwards with this helpline and it is manned by a bunch of pisstaking hyenas. That was my experience. How about you? Is it an improvement?