HA Regional Control Centre Calder Park (M1, Junction 39)

Job Title Regional Control Centre Operators
Division Traffic Officer Service
Job reference X006
Number of jobs available
Term Permanent and Voluntary
Pay Band TM1A
Part-time/Full-time Full-time and Part-time
Pay starting from £20,835 (this includes up to 20% shift allowance)
Job Overview and Purpose The Highways Agency Regional Control Centres are a hive of activity. Our teams monitor what's happening out on the roads using a CCTV network and make fast decisions when an incident occurs. They deploy roadside and on-road resources, communicate with Traffic Officers and develop effective response plans.

As a Regional Control Centre Operator, you should be calm under even the greatest pressure, you'll be able to reconsider your decisions as new information emerges, maintain effective communication with teams out on the road - and ensure the right, rapid response to every situation.

This role is classed as a safety critical role due to the nature of responsibility.

Key Responsibilities Continuously monitor the operation of the network by obtaining and analysing information from many sources (Traffic Officers, traffic management systems, Police, CCTV, other reports, historic and predicted traffic patterns), including at roadworks, during an incident or adverse weather conditions and during periods of exceptional demand.

Use this information to decide actions and ensure follow through in terms of:
- Setting roadside signs
- Deploying roadside resources such as Traffic Officers and Incident Support Units (ISU's) as well as liaising with Police
- Deploying other emergency services
- Providing information to road users, Traffic Control Centres (TCC's) and the media

Operate and monitor systems including:
- Variable Message Sign (VMS), signals and other control methods
- Tunnel Weather Systems where appropriate
- Emergency roadside telephones including mobile calls
- Command and Control Systems
- Urban Traffic Control
- GPS vocational referencing of Traffic Officers and Incident
Support Unit (ISU) fleet
- Police/HA radio systems

Operate and provide information for Police systems:
- Maintain an accurate and timely record of information, decisions and actions
- Accurately record information for Police enforcement and intelligence purposes
- Collect information for management monitoring, and provide feedback to all members of the RCC and ISU teams

Essential Qualifications or Experience required to do the job 1 year's experience in an operational work environment OR

A minimum of 5 'O'levels/GCSE's at Grade C or above (or equivalent) AND

Eligibility to remain and take up employment in the UK.

You must live within one hour's commutable distance from the location you are applying for, or be prepared to re-locate at your own expense.

Person Specification Communicates well with others (Communicating and marketing)

Taking responsibility, and pride in, the delivery of your own work (Leadership)

Providing the best quality service to our customers (Customer service)

Working with other teams, organisations and the public (Partnership working and Stakeholder Management)

Ensuring safety of yourself, colleagues and the public (Safety)

Working under pressure to manage incidents (and conflict) (Incident Management)

Analyses and uses information effectively (analysis and use of evidence)

Please see the RCC Operator Achievement Record for further information.

Location Calder Park (M1, Junction 39)
Further information We have up to 2 posts available for this location.

These posts have been designated as safety critical roles. As well as demonstrating the required competencies, you will need to undergo CRB, or security clearance checks and medical assessments.

Candidates who are successful at Assessment Centre but do not get one of the positions available will have the option of being placed on a waiting list for up to 12 months to be offered a position as and when they arise.

Applications To apply for these roles, please follow the link below:


Alternatively, please contact Tribal (our recruitment consultants for this campaign) on 0800 917 4441 or email hatalentpool@tribalresourcing.com quoting reference X006 .

Please return your completed Application form (both parts), Achievement Record and Diversity Monitoring Questionnaire by Friday 12th February to Tribal by email to hatalentpool@tribalresourcing.com or by post to the address below:

Highways Agency Recruitment, The Clove Building, 4 Maguire St, London SE1 2NQ

Please note that applications received after the closing date will not be considered. It is the candidate's responsibility to ensure that their application has been received by the recruitment provider.

We recommend that you read the guidance notes contained in our Recruitment Brochure before completing your application. If you have a disability and wish to apply under the Guaranteed Interview Scheme please make this clear on your application form so that we can comply with this scheme.

The half day Assessment Centres for these roles will be held on 23rd - 26th March.
Please contact Tribal if you anticipate being on annual leave around these dates. We cannot guarantee that Assessment Centre dates can be changed to accommodate candidates' leave arrangements.

Job posted on 20 January 2010
Closing date 12 February 2010

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