A woman in a supermarket is following a grandfather and his badly behaved 3 year-old grandson. It's obvious to her that he has his hands full with the child screaming for sweets in the sweet aisle, biscuits in the biscuit aisle and is generally being very badly behaved. Meanwhile, his granddad is working his way around, saying in a controlled voice, "Easy, William, we won't be long.........easy boy." Another outburst and she hears the granddad calmly say, "it's okay, William, just a couple more minutes and we'll be out of here. Hang in there boy." At the checkout, the little so and so is throwing items out of the cart and the old chap says again in a controlled voice, "William, William, relax mate, don't get all worked up, we'll be home in five minutes, stay cool, William." Very impressed, the woman goes outside where the grandfather is loading his groceries and the boy into the car. She said to the elderly gentleman, "It's none of my business, but you were amazing in there. I don't know how you did it, most people including me would have lost it. You kept your composure and no matter how loud and disruptive he got, you just calmly kept saying things would be okay. William is very lucky to have you as his granddad." "Well thanks," said the grandfather, "but I'm William......that little swine is Kevin."