Can anyone tell me what I can claim for to reduce my monthly bill from the CSA as I never get the same answer twice from whomever I speak to and to be frank they are worse than useless and I don't think 1/2 of them even know what they are talking about. My case has been sitting for assessment since Jan 09 due to a computer error they know have to do this manually. However they sat on it for 2 months only passing it over to the manual assessment team in March. I am now told my case could take anything between 12-20 weeks to resolve. My situation is this currently earn 25k a year this would put me at Â£240 per month on the normal scale however. I have asked for the following to be taken into account. I have been given a company car it is a tool of the job and I cannot do my role without it I dont get a choice in what I drive and it's a 1300cc so not a flash car. Tax wise it's around the Â£50 mark monthly 2x insurance policies for pet insurance 1 was in joint names the other in the Ex's I've now had to take these on as I would not be able to afford the vet bills she dumped the dogs on me after taking them when we split both polices are Â£18/Â£22 a month due to their ages. When we sold the house the other month there was not enough to cover the mortgage and a loan secured against the house in joint names I had to pay approx Â£7k to clear all outstanding monies against the house. Â£800 for damp proof course which had to be done before sale would go through Ex refused to pay so I had to foot the bill. As Ex will not meet me half way to see my kid it will cost at the moment Â£40 for a round trip to see her. I've been told that I can submit these above for a reduction in the amount I have to pay and sent them the paperwork which they have acknowledged they have. I've now been told that none of this will be taken into account whatsoever and was even told that it's my choice to have a car etc and the amount of Â£240 will still stand. This is totally different to what was told to me by another of the call center staff. none of whom work in the case assessment team. My daughter was born after 2003 and the CSA got involved in Aug/Sept by the Ex who decided to back track on her word and deny that I was paying for my daughter even though I was paying Â£650 a month for her and my share of mortgage costs until the house sold. I am not trying to look for ways out of paying maintenance but I'm not going to be shafted either on bum information from the CSA I can't sort out my life until this is sorted and the longer these clowns leave it the further in arrears I'll end up due to their incompetence.