Train Staff Not Allowed To Give Medical Help To Passengers - Londonist "Train Staff Not Allowed To Give Medical Help To Passengers If you're feeling at all unwell don't travel by First Capital Connect, or make sure there's a qualified first aider in your carriage. After a man collapsed at St Alban's station a few weeks ago and FCC staff said they didn't have first aid training, witness Rachel Hughes has been told by the TOC that some staff did have the necessary skills - of course they do, anyone's who's worked anywhere knows companies have an obligation to train some first aiders - but at FCC, that training does not allow staff to treat passengers. This is a swingeing reading of the law. Health and Safety (First-Aid) Regulations 1981 (oh yeah, we're getting into legislation now) says companies only have to make provision for their employees. So FCC is legally in the right. Morally however... HSE guidance "strongly recommends that non-employees are included in an assessment of first-aid needs and that provision is made" as someone who is a first aider at work I find this very odd - I would always assist anyone when necessary, whether a colleague or a visitor to my building or just some random stranger on the street - but if a train company is telling staff not to help customers I really do give up hope for common sense!!!