Big of advice really, as before I approach the company I would like to know where I stand legally. I purchased a cross trainer from the manufacturer, but via ebay on 16th Jan this year. It failed, and they sent a replacement on Feb 16th. The replacement has now failed (top gear rubbing). I have the receipt for the original sale along with the communication I had with them regarding the first failed machine, also parcel tracking details for the replacement from the manufacturer. That was delivered on 17th Feb 10. So I made the original purchase just few days over 6 months ago, but the replacement came 5 months ago. Who would have to pay shipping should they want it returned as it is 42kg. Last time the replaced they told me to chuck the old one away, but that was not long after sale.