Email access issue

Fang_Farrier

LE
Kit Reviewer
Book Reviewer
Background.

Mrs F's email account has been in existence for many many years.
It's a @talk21.com which was first taken over by BT and then Yahoo a few years ago.

Had an IT glitch the other day and so tried to login on another laptop.

This seems to have triggered something with in the log in sequence that requires input of an 8 digit code.
However they are sending that code to the email address we are trying to access.

Trying to access on any of the usual devices also triggers same requirement.

There is a log in another way button at the number stage but just get a can't do that right now message.

Any helpful hints or insights?
 
Background.

Mrs F's email account has been in existence for many many years.
It's a @talk21.com which was first taken over by BT and then Yahoo a few years ago.

Had an IT glitch the other day and so tried to login on another laptop.

This seems to have triggered something with in the log in sequence that requires input of an 8 digit code.
However they are sending that code to the email address we are trying to access.

Trying to access on any of the usual devices also triggers same requirement.

There is a log in another way button at the number stage but just get a can't do that right now message.

Any helpful hints or insights?
At this point I suspect you are stuck with trying to phone someone and hope you get someone helpful. If the email account is linked to a BT service (phone etc) that might help proving your right to reset the password.
 

Fang_Farrier

LE
Kit Reviewer
Book Reviewer
At this point I suspect you are stuck with trying to phone someone and hope you get someone helpful. If the email account is linked to a BT service (phone etc) that might help proving your right to reset the password.

In actual fact, managed to solve by self.
Logged in via BT.
And no sign of all the 8digit codes Yahoo were meant to have sent!
 

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