EA Origin Accounts - wtf!?!

My son got FIFA 13 for his PC, he signed up for an EA Origin Account and was up and running during Xmas. He's just returned for Half Term and the game seems to have disappeared from his EA Origin account.

We ran the disc again but when we entered the activation code it was rejected on the basis that it had already been used.

It's nigh on impossible to get through to the EA helpline so if anybody can offer advice I'd much appreciate it....

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