Just been given a Verbal Warning for telling a Customer's Rep to Fcuk Off last week. Fcuking Knob Jockey is an Expeditor for a very well know Oil Company, big yellow signs with red lettering, sh@ll, shall we say. I was asked to give him some information, as I was relaying the information, he stopped my dead and called me a BullSh1tter or words to that effect (definately used the word BullSh1t), at which point, I stood up, and rather doing the natural thing and walking round the table and knocking fcuk out of him, I walked to wards the door, at which point he said something else, of which I cannot recall, to which I half turned and said "oh fcuk off". Now I should not have retaliated, just walked out and informed the powers that be as to what he said, but there you go, it was out, I certaily couldn't put it back. About 10 minutes later, I was asked, nay, ordered to apologise to him, as to which I asked if he was willing to withdraw his remark, obviously he wasn't so I politely refused to apologise. Gets into work Monday morning, called into the HR Manager's Office, oh by the way, we're going to discipline you for using offensive language to a customer, anything you want to say?, yeah, I was provoked, I defended myself, and I would do it again (defend myself that is). Was expecting a written warning or simthing similar, but all I got was the Verbal, the only question I asked was "are we going to complain to his employer about the way he spoke to me during the meeting", you can guess what the answer was, so I then asked if it was acceptable, him calling into question my integrity, and they said yes. Part of the Disciplinary is for me to write a grovelling letter of apology to him "sorry sir, didn't mean it sir" etc, to which I have also refused, so now I've got to go on an Anger Management Course. It didn't help that I burst out laughing when she said that, all I could think of was Jack Nicholson. Am I wrong?