I passed my AOSB back in 2009 going through the process with my local ACA. Having buried my head in the sand during my last year at university I missed the news that Capita was taking over recruitment, which obviously lead to a shock when I tried to contact my ACA again regarding familiarisation visits. I then went through the royal dick dance of trying to find who my CSM was at the NRC having never heard from this individual. My CSM eventually got in touch after some hassle from another member of staff at the NRC but after asking about familiarisation visits I have heard NOTHING in reply, nor will my CSM answer the phone. I do intend to keep hassling until I get some answers but I was wondering, do these CSMs receive any sort of commission for successfully recruiting a candidate (as they would in the civilian job market)? If so, am I bashing my head against a brick wall trying to get some help from an individual who wont earn any money from the time they spend with me as I am already recruited (having already booked a place at RMAS by ringing RMAS)? Or, are these just normal teething problems related to a change in process? Cheers.