This is a stand-to for an incoming competition, one of our most expensive yet.
Later this week we're going to be offering the opportunity to Win £270 Rab Neutrino Pro military down jacket
Visit the thread at that link above and Watch it to be notified as soon as the competition goes live
Disturbance allowance is automated. So if your claim is really "sat at the APC" as you have been told, something is definitely wrong. I would take the "resubmit" option. From Transmission to hitting the bank should be no more than a few weeks max, depending payment runs.