Fairly certain this is the right Forum (it says Law on the title), but if not, please feel free to move. Hopefully its a quick answer anyway.
A friend of mine was in whterspoons for lunch earlier today. Being a disabled gent (stroke victim, walks with a stick and lost use of an arm), he ordered drinks at the bar and asked if someone could bring them to the table as he was unable to carry them. The barmaid point blank refused, saying he should have ordered via the app to get table service. Another pub customer offered to bring them over instead.
Subsequently, my friend complained to the manager who apologised and said it shouldnt have happened, he would be having words. All good, and i think my friend is happy with that. However, as it is more interesting than work, i am wondering if the above was actually illegal? My understanding of the DDA is from the employment side, in that there is a requirement to make reasonable allowances for someones disability?
A friend of mine was in whterspoons for lunch earlier today. Being a disabled gent (stroke victim, walks with a stick and lost use of an arm), he ordered drinks at the bar and asked if someone could bring them to the table as he was unable to carry them. The barmaid point blank refused, saying he should have ordered via the app to get table service. Another pub customer offered to bring them over instead.
Subsequently, my friend complained to the manager who apologised and said it shouldnt have happened, he would be having words. All good, and i think my friend is happy with that. However, as it is more interesting than work, i am wondering if the above was actually illegal? My understanding of the DDA is from the employment side, in that there is a requirement to make reasonable allowances for someones disability?