DII query

#1
Quite a simple one really, how many attempts at a password do you get in DII ?

I have managed to lose the last letter of my password , do you get 26 attempts ?
 

Guns

ADC
Moderator
Book Reviewer
#2
Just ring the SPOC line and get a re-set. Much quicker than pissing around trying. Plus too many attempts upsets the network protection teams as it triggers investigations and all the pain that brings.
 
#7
It does seem like an awful lot of bother for a pw reset, I can get my jpa reset over the phone but not my pc login.


What does SPOC stand for again ? Oh yes SINGLE point of contact.
 

Forastero

LE
Moderator
#8
DII's ******* hilarious this morning, I've had two random shutdowns already, can't print and can't access my role folder.
 
#12
It does seem like an awful lot of bother for a pw reset, I can get my jpa reset over the phone but not my pc login.


What does SPOC stand for again ? Oh yes SINGLE point of contact.
It's done its job as a single point by directing you to the right place
If you push it they will not only tell you to go to your LSO, if you are unable to find it out yourself they can go through the list and give you the name & contact details

When you're on DII you can source the live LSO and find the right person / people for your unit / department, and if unavailable find an alternate LSO for the site

Password resets (and the original password when users are created) go through the LSO.
This is the way to verify you are who you claim to be and are not just phoning a help desk to try and get into someone else's account, and to ensure you are valid for user creation and have the right security credentials

Any LSO can reset passwords for any user within their site credentials (even if not the allocated LSO for your unit), but its up to them to validate you.
 
#13
Password resets (and the original password when users are created) go through the LSO.
This is the way to verify you are who you claim to be and are not just phoning a help desk to try and get into someone else's account, and to ensure you are valid for user creation and have the right security credentials
Im well aware of the reason for going through the LSO thank you, however I am also very aware of how helpdesks work in the IT industry having worked in it since 1997. Not once in that time have I needed to ask my boss to reset my password or account for me, I rung the helpdesk and they did it for me. If SPOC can reset my jpa with two items of information then Im pretty sure DII can be reset in the same way.

For example I could ring SPOC, ask for a DII reset, give them my info, they could verify it with my LSO, using DII which I cant access and then the job could be done.
And I wouldn't have to wait days, weeks or sometimes months for support.
 
#14
...
When you're on DII you can source the live LSO and find the right person / people for your unit / department, and if unavailable find an alternate LSO for the site
...
A link for that would be quite useful. My account (and thus my LSO) resides some considerable distance from my place of work, and I had a hell of a job trying to find someone to do a reset.
 
#16
The list of LSOs is available at:
http://lsolist.dii.r.mil.uk
From there you can search your site code, or choose 'view list' for every LSO
There is also a phone number for operationaly urgent password resets if an LSO is unavailable.

If you go to the DII 'Catalogue' (Start, All programs, DII(F) Service catalogue) there is a search box to enter your UIN and find 'Authorised demanders' or 'Budget managers'
The AD will request any action on your user, the BM will be required if there is money involved.
 
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