My utter disbelief in the DHE has fallen to an all time low. It turns out that our last âCustomer Care Managerâ has moved on â what a shame I cried â found out at last. The new bloke called by to introduce himself â good move thinks I â but spoilt it when he announced that he is now called the âCOMPLIANCE MANAGERâ. This begs the question â whose compliance is he supposed to manage? Recent evidence suggests that it is hardly likely to be that of the contractors who fail to deliver the goods. Which leaves me thinking that it is us, the poor b occupants, whose compliance is to be managed. â¦â¦.