In effect she is the same as you - she has left the MoD and likes to use self booking.They were the one in bold
The point is, when they were no longer forced to use a booking service, they didnt and they think its better.
It wasnt 32000, it was a department of the MOD, the company in total is 32000.
Strange how they not only manage just fine, but the staff think its better.
I like the CHBS process, and I self book online.
I've also used the MI reporting from CHBS