Just wondering what experience others have had of Defence Estates Housing Department (DEHD) and Modern Housing Solutions (MHS). Having recently returned to the UK from Germany I didnât expect the level of customer care that we had enjoyed in the land of LOA and Veltins but, quite frankly, I am staggered by the incompetence and ânot me Iâm airframesâ attitude of both organisations. The best our local DEHD Customer Care Officer could do for our list of observations on march-in (sorry, handover in modern-speak) was to allow us to use her mobile to speak to an MHS customer service line at the opposite end of the country. It then appeared to be an immense favour for MHS to agree to do something about the most serious issues. It has also taken 5 weeks to unravel the threats of disconnection and county court action that we inherited thanks to DEHD failing to pay any utility bills in the 6 month interregnum since the last occupant left. Goodness knows what implication this has for any credit searches against our new address. A whinge â yes â but taken combined with uncertainty about the future of CEA â Mrs Ned is not happy and I am taking the flack!