Dead PS3

Gutted my PS3(60gb) has just died :( was just having a quick game of tiger woods 09 and the PS3 just switched itself off followed by a red flashing light . Switched it off at the mains and left it for ten to fifteen min's but no joy can't even eject the game disc. not a happy teddy. has this happened to any other arrser ? I know I will have to ring Sony to sort it but just a couple of questions. do you think they will send back the game disc when it goes for repair and how long is the warranty. reckon i have had it for over a year now. have i dipped and have to buy a new one ?
Try your luck with the sales of goods act and check this link out

How to ... get money back on faulty goods without having a warranty
Phillip Inman says the law's on our side when seeking a repair (or refund) even after the first 12 months

* Phillip Inman
* The Guardian,
* Tuesday June 17 2008
* Article history

Why buy an extended warranty when the Sale of Goods Act makes it clear that items such as televisions, fridges, washing machines and MP3 players should last a reasonable time?

The guidelines say the word "reasonable" should mean anything up to six years (oddly, it's five in Scotland) in the case of a washing machine or fridge, and longer than the one-year guarantee that comes with most MP3 players. And a survey of manufacturers by Which? showed them all saying their goods should last five years or more (see table below).

Yet warranties remain popular, if only because they appear to cut out most of the argument over how a machine came to break down or how long something should last. We all know that the definition of "reasonable" is open for debate, and we may not have the time or inclination to haggle with a shop or manufacturer over how the law should be interpreted. But there is a law and it's worth using.

When you consider all the appliances in your home and how many hundreds of pounds they would cost to repair or replace, it is easy to calculate the level of savings from avoiding or cancelling all extended warranty policies. A warranty can cost around a third of the price of an LCD TV, depending on where you buy it.

Not that invoking your consumer rights is ever easy. The "it's out of warranty" argument is frequently used to avoid offering refunds. When the first generation of Apple iPods came on to the market, many failed soon after the one-year manufacturer's warranty. Stores selling the iPods refused to give refunds, on the grounds that they were being returned after the 12-month warranty period had expired. Customers were told that the solution was to buy a second-generation model, rather than bother trying to fix a model that was already outmoded. Yet customers who pressed ahead with a claim based on the Sale of Goods Act rather than on the warranty period were more successful at obtaining refunds from retailers.

Retailers are primarily responsible under the law, because it is they who sell the goods, not the manufacturer. But they will take a particularly tough line if they find that the manufacturer is refusing to reimburse them. Consumer specialists say retailers can be experts at interpreting ambiguous legislation to wriggle out of their responsibilities.

Typically, if a retailer deals with a repair, it will involve a call-out fee and charges for parts and labour, which may only be reimbursed if the retailer subsequently considers the problem to be a manufacturing fault and not wear-and-tear. So a call-out becomes a high-stakes gamble with possibly hundreds of pounds at risk.

Take the example of Mrs Randall of Lambeth, in London, who was dismayed when the door on her new cooker broke off and shattered. The replacement involved a £59.95 call-out charge and more than £500 for the new door - yet the cooker originally cost only £499.

The Sale of Goods Act doesn't define how long specific products should last, because different products have different lifespans. But these are the steps you should take to maximise your chances of getting your money back ...
Contact the retailer's head office

You won't get any joy from youthful shop staff or call centres. Be firm and explain you think your product hasn't lasted a reasonable amount of time. You want it to be investigated and repaired, or replaced if it turns out to be faulty.
Get an independent report

A major retailer is likely to have its own repairs centre or an arrangement with the manufacturer, but this may result in sky-high call-out charges. Contact an independent repairer and ask it to produce a report. Most of the independents charge between £30 and £40 to visit and many would write a short report as part of the cost. You can claim back up to £200 for the cost of the repairer's bill.
Commission a repair

Ask the retailer to repair or replace the goods. If the repair cost is disproportionate the retailer can offer a refund, though probably not the full purchase price. If the shop is being difficult you can ask to go to an independent repairer and reclaim the whole cost. Make sure the repairer provides evidence of the fault.
Be prepared to battle

The company could refuse to refund the repair cost, leaving you to chase them through the small claims court. A judge can order the retailer to settle the claim - up to £5,000 - and pay legal costs. The Department for Business, Enterprise and Regulatory Reform says the rules are clear and that, as long as you have evidence of a fault, the judge will be sympathetic.

· Consumer Direct is the government's online and telephone advice line: call an adviser on 0845 404 0506
How long should it last?

Washing machine 5 - 10 years

Fridge 7 - 10 years

Tumble dryer 5 - 10 years

Dishwasher 5 - 10 years

Television (CRT) 8 - 10 years

Source: Which?
Thanks for that link. will go back to blockbusters where i got it from and chance my arm and see what the mighty sony have to say
I haven't got a PS3 but does the drive have a small hole in the front. If it does you may be able to push a small bar (paperclip opened up is good) into it and the drive should open.
tommyhutch said:
we've had our fridge for 32 years 8)
Haha! Reminds me of my parents there deep freezer final gave up after 30 years. My mother wrote to Currys just to say that the freezer had final died it was sarcasticly put and asked if they had contact details for the manufacturer only so she could send them a letter saying that it had lasted for 30 years etc...

We got a letter from Currys saying we are so sorry about this bla! bla!. But afraid we don't have contact details for the manufacturer. Don't think they got the sarcasm.

Oh and back on topic. My friend has told me today that his PS3 died again he must be on his 6th one now.
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