Hello ARRSErs, Apologies if this has already been brought to light, but as I'm on Dii and it's already taken half an hour just to get to this page, it will be dark by the time I have searched a few forums. Anyway - my ex called this morning to tell me that our wonderful daughter has been innocently playing games on her iPhone, and without realising has managed to run up a bill in the region of £200. I imagine this is along the lines of what I've already heard about in the press - the games start out as free, but every so often you get little prompts like "Door locked - buy a key for $10 (Y/N)?" and naturally the kid will click on "Y". To cut a long story short, she now wants to clear out her pocket money account I credit each month in order to pay for it. My question to fellow ARRSErs with any similar experience is this: Is there any way Customer Relations can let this one go by some kind of process or by way of a grovelling apology of naiveity? Part of me thinks it is a parenting issue - the other part of me thinks this is a devious plan to market 'kiddy games' that only 'kiddies' will play, knowing full well that they will click on "Y" to purchase extras (especially when they appear as "$" instead of "£") - particularly as the game was essentially a 'free app' to start off with and there was no reason to suspect otherwise. Any help would be appreciated - cheers.