Saying that it is the Mets fault is wrong, individuals came up with the strategies that have created this paper tiger of an organisation. These people are/were probably well known and probably were sure that they were doing the right thing, but in doing this they marginalised the reason for their existance. The Met is there to keep the people of London safe from crime. That should be the focus of EVERYTHING that they do. Social engineering is only acceptable if it helps in this key aim. I expect that it helps a little, but I seriously doubt that it'll reap the benefits they hope for.
I couldn't care what the policeman that deals with me looks like, worships, where he comes from or their sexual orientation. If I call the police then I obviously have more important things to think about.
Thats what I thought. But it's damaging morale, loads of my colleagues have agreed, as have I that if it turns out to be true, or if anything similar is, the we'd not want to be a part of an organisation like that.