Last year I moved from Germany to NI, on an unaccompanied tour. As a result the Army was not able to offer my wife a house until 8 months after we left Deutschland, and our furniture was put into storage with M&S Shipping. Surprise, surprise when she finally got a house, it was discovered that Pearsons had failed to bring all our property with them. As a result we are down about 2k's worth of kit: Oven, Double bed etc. (all very small easily mislaid items!!!). Now I know that I need it, but I do not appreciate having to be insured against this level of 3rd party stupidity, why should I have to suffer an increase on my insurance premiums? For God's sake its not as if I've never had these things in the 1st place, as they were on the loading manifest. I know for a fact that I am not the first person that this has happened to, but I would like to know if and how other people have dealt with this sort of thing. Not even so much as an apology, (So sorry Mr & Mrs ****** we seem to have misplaced your stuff.) I really couldn't see this level of incompetence beeing deemed acceptable in civvy street, so why are the Forces stuck with this complete and utter 'wnak' service?