Courier left item on door step, and it looks like its been nicked...

#1
OK - just want to know what the law is regarding this. Brought something off ebay. Today I have gotten home from work and got a card saying its been left by the bin. And its not there... Ofcourse I am going to message the seller and call the courier. But I want to know if I'm responsible for this... I guess as far as they are concerned they delivered it so it's my problem.

For what it's worth we are talking around a couple of hundred quid here. It was meant to be signed for, so I'm really really annoyed.

Edit - I've asked the neighbours and they havn't got it. And none of them have seen anything (as they work). Also I live on a street without drives and a lot of footfall. I've called the police and spoke to someone, but they arn't interested until I've spoken to the couiriers. And even they said all they could do was give me a crime number... Really helpful from them!
 

Grumblegrunt

LE
Book Reviewer
#3
you have to get the seller to reclaim it off the courier I think. under the ebay item not received you should be able to get the cash back via ebay and the seller will have to deal with it if he undervalued it for example
 
#4
Well - I shall be coming home tomorrow at lunch time to see if there are any kids knocking around. With it being half term...

I ******* hate this. I'm going to look like some sort of scamming ****, and someone is going to have the cheap laptop I brought for work so that my macbook pro would not get any more smashed up or robbed.

I've just shot the seller a message. We shall see what they have to say about it... Got a feeling I am going to get a massive f-off tablet. I'd like to have a word with the mong child who works for fed-ex who thinks it's a cracking idea to leave new laptops on the street.

Just checked the tracking. The chip shop driver has even filled in the tracking as being signed for by himself, well if his name is "Smith". What a ******.
 
#5
OK - just want to know what the law is regarding this. Brought something off ebay. Today I have gotten home from work and got a card saying its been left by the bin. And its not there... Ofcourse I am going to message the seller and call the courier. But I want to know if I'm responsible for this... I guess as far as they are concerned they delivered it so it's my problem.

For what it's worth we are talking around a couple of hundred quid here. It was meant to be signed for, so I'm really really annoyed.

Edit - I've asked the neighbours and they havn't got it. And none of them have seen anything (as they work). Also I live on a street without drives and a lot of footfall. I've called the police and spoke to someone, but they arn't interested until I've spoken to the couiriers. And even they said all they could do was give me a crime number... Really helpful from them!
I bet the courier was 'Fcuking Yodel'! I had a bit of hassle with this company just before Crimbo, utter shite IMHO and I din't know why the likes of Amazon are still useing thes TWWWATTTTS.............well I do it's cos they're cheap! I'll think you'll find that it's the company that sent it thats at fault due to the law about distance selling agreements or something of that ilk!
 
#6
I bet the courier was 'Fcuking Yodel'! I had a bit of hassle with this company just before Crimbo, utter shite IMHO and I din't know why the likes of Amazon are still useing thes TWWWATTTTS.............well I do it's cos they're cheap! I'll think you'll find that it's the company that sent it thats at fault due to the law about distance seeling agreements or something of that ilk!
No it's FedEx which I though were a legitimate company. Clearly not, as they thing it's OK to leave your stuff next to bins... Clearly they think that dumping stuff on the street is delivering it. It's not actually that complicated, I have this thing called a car. Leave a note and I'll come and pick it up from your "depot/hub".

And don't get me started on Yodel. At christmas, I also had these jokers take 3 weeks to deliver something after losing it and then finding it, this was meant to be next day.

However - I didn't come on here to winge. I just wanted to check whether I am going to lose out on this one.
 
#7
Report back to the seller that you haven't received it.
Seller contacts courier to confirm it was delivered.
You ask for proof of delivery.
Courier can't provide adequate proof of delivery - It's down to them.

That's how I see it.

Courier has to compensate the sender.
Sender has to compensate you. Or replace/refund as appropriate.

Although you are the purchaser, the seller is actually the courier's customer. So he has to chase them up and complain to them.

Again, that's how I see it.

Keep making a fuss, but remember the courier should deal with the seller. At least in the first instance.
 

DieHard

LE
Book Reviewer
#8
if it is a tracked item requiring a signature then its your responsability ONLY when you have signed for it.
The courier should not have left it, he should of taken it back to his depot.
I have worked as a controler for some of the biggest courier companys, and the rule is the same, no one to sign for it, then back it comes.
The onus is on them to prove it has been delivered, with your sig, not you to prove they have not.
The seller should refund you and get his money back from the courier company

Sent by Crapatalk. Sitting on my bog having a dump.
 
#9
Right guys. Thanks for the advice. I shall see how this works out. I'll let you know of the outcome as you have given me a bit of advice.
 
#10
if it is a tracked item requiring a signature then its your responsability ONLY when you have signed for it.
The courier should not have left it, he should of taken it back to his depot.
I have worked as a controler for some of the biggest courier companys, and the rule is the same, no one to sign for it, then back it comes.
The onus is on them to prove it has been delivered, with your sig, not you to prove they have not.
The seller should refund you and get his money back from the courier company

Sent by Crapatalk. Sitting on my bog having a dump.
Right guys. Thanks for the advice. I shall see how this works out. I'll let you know of the outcome as you have given me a bit of advice.
Diehard is 100% correct!

IF it was a signed for item. The courier is Not allowed to sign & leave it.
You get refunded by the seller. He claims off them.

That's the problem with some of these couriers.

Use Royal Mail next time! Proper delivery service!
 
#11
Diehard is 10% correct!

IF it was a signed for item. The courier is Not allowed to sign & leave it.
You get refunded by the seller. He claims off them.

That's the problem with some of these couriers.

Use Royal Mail next time! Proper delivery service!
Err - I didn't know what service they would use until they sent it. I didn't get to chose. And I can't believe any company think its a great idea to leave relatively expensive stuff on the ******* street.

The only thing I asked for was signiture delivery.
 

DieHard

LE
Book Reviewer
#12
Diehard is 10% correct!

IF it was a signed for item. The courier is Not allowed to sign & leave it.
You get refunded by the seller. He claims off them.

That's the problem with some of these couriers.

Use Royal Mail next time! Proper delivery service!
10%? Do you work for the courier company?
I feel cheated :p

Sent by Crapatalk. Sitting on my bog having a dump.
 
#13
As others have said talk to your seller first (which I see you already did). If he's a decent seller he will refund you and then deal with the courier himself. If he refuses or if he tries to string you along and delay things, open an INR (item not received) case on EBay directly. Your seller won't be able to prove delivery and so you should win the dispute. Don't close the dispute if the seller asks you to do any sort of settlement off EBay. You did pay by PayPal I presume?

The EBay discussion boards are very helpful for this kind of thing. Try Buyer Central and you will get good advice.
 
#14
It may well be worth going down the "contract law" route perhaps?
You and the seller have both entered into a contract, you to pay for the item (fulfilled by you), and they entered into same contract by undertaking to deliver said item to you.
Written or verbal, actual or implied it is still a contract entered by both parties.
You appear to have fulfilled yours (by paying) and they have not, in the non-delivery.
Their sub-contracting to a courier company (that may,or may not be,) staffed entirely by West African drivers does not absolve them of blame.
The company has not delivered as contracted.
Pretty much a common scam, depending on the sender's name or brand/address on the package.
Next stop, County Court methinks.............?
 
#15
Makes no odds if you are buying on eBay or from Amazon – things turn up by all sorts of couriers and Royal Mail are no better than anyone else. Son bought item on eBay from US – we followed it on screen to London, then the tracking stopped. Phoned London – they said item on way to us. Phoned delivery office every day. No sign. Then two weeks later delivery office said they had sent it back to US as we had not come to collect it after they had left a card! They hadn’t. Big row. American seller re-sent and I think recouped cost from Royal Mail.

Now they just make a habit of leaving a card to say no-one is in – without ringing the bell. The delivery office is referred to by counter staff in the GPO as ’little Beirut’. Appreciate this does not help much in current circs but I certainly would not recommend Royal Mail as in any way reliable.
 
#16
The company has not delivered as contracted.
Pretty much a common scam, depending on the sender's name or brand/address on the package.
Next stop, County Court methinks.............?
It may not even be a company - plenty of private sellers on EBay. In any case EBay has a procedure for this and the OP needs to follow that by opening an INR case as I said above. Only if that fails does he need to consider going to "law" himself. In that case Moneyclaimonline is the place to go.
 
#17
I'm pretty sure on eBay, if worst comes to worst, you can deal with it through the dispute resolution system as item not received, and the seller is responsible for chasing up the courier company if necessary. After all, it is the seller's responsibility to ensure that it was insured to it's true value, since he's the one who posted it. If he decided to make a couple of quid for himself by under insuring it then he'll be having fun.

Ultimately as long as you keep that "you weren't in" card (make a copy) it can't be your problem. You may have to deal with the courier, or the seller may have to, but in either case... it looks like the couriers are paying. A signed-for service was paid for, and it wasn't fulfilled, so they can pay up for being slackers.

I would try to be nice to the seller... it's going to be hassle for one if not both of you so if you can get along it'll be easier. But it's good to know - and he probably does - that if he's going to be an asshole at you, the eBay system is such that if you tick all the boxes from your side of the court, the dispute resolution system can largely bypass his point of view and refund your money even if he disputes it.

Then again, he does have your address.... so being civil is definitely the way forward.
 
#18
Anybody stopped to think that the courier who delivers packages all day might have a slight inkling as to what is in some of them? He probably got to the house, no one home and thought this is a laptop im just going to sign myself and say I dropped the package off, I might get a small bollocking at work but I keep it.Profit for him every step of the way.

Posted from the ARRSE Mobile app (iOS or Android)
 
#19
Similar thing was happening to me, texts saying "we called but you weren't home, so collect from post office" when I was sitting in my lounge room. Also saw the **** walking back to the truck with a parcel having not even knocked on the door. It turned out that he got paid extra for taking parcels back to the post office and saying nobody was home. Made a complaint and the new driver seems to be a nice bloke.
 
#20
OK - just want to know what the law is regarding this. Brought something off ebay. Today I have gotten home from work and got a card saying its been left by the bin. And its not there... Ofcourse I am going to message the seller and call the courier. But I want to know if I'm responsible for this... I guess as far as they are concerned they delivered it so it's my problem.

For what it's worth we are talking around a couple of hundred quid here. It was meant to be signed for, so I'm really really annoyed.

Edit - I've asked the neighbours and they havn't got it. And none of them have seen anything (as they work). Also I live on a street without drives and a lot of footfall. I've called the police and spoke to someone, but they arn't interested until I've spoken to the couiriers. And even they said all they could do was give me a crime number... Really helpful from them!
if a parcel is to be signed for the courier company is responsible if the driver doorsteps it, most courier companies supply the drivers with wish you were here cards ,for the driver to leave if you are not home ,so that you can arrange an appropriate delivery time, no need to be annoyed ,if your signature with time and date in not on the drivers computer log or old fashioned delivery note,you are entitled to full compensation
 
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