I moved into SFA in nov 05. Only just realised that I was being charged too much CILOCT due to single occupany. Pay office didn't know I was paying too much either despite generating all the original paperwork. So I told them the first week in may of the situation and all the relevant changes have been made. So what's the problem? I'll get a rebate with the next pay statement for any over charge as of 01 Apr this year, but everything before JPA is being processed by hand in Glasgow according to my pay office. Quite a considerable amount. On the old system I remember any additional pay would be processed and paid in 14 days, so why is it taking months now JPA has come in? After all it's supposed to make things easier isn't it?