I had been trawling for car insurance quotations and believed that I would have 11 years this year, or at least '9 or more' which seems to be standard for many. Why did I believe this because last year my renewal from Diamond said so, and because the year before that I had 9 etc etc. and I had not made a claim while with Churchill. I found a policy I liked added the bell and whistles I wanted and then bought it. But no....apparently someone in Churchill admin said that they could only confirm 5 years 'no claims' despite my sending them the letter from Diamond at the time of taking out my policy. It is apparently impossible to change according to the woman at the end of the phone. So now my premium with my new company has gone up by Â£41!!!! Not quite the deal I had bargained on. Anyway I have written to Churchill expressing my disgust and wish to warn other Arrsers that they should ask what an insurance company's policy is on 'No Claims Bonuses' should they wish to leave.