Currently with Tiscali for broadband and decided to change to BT. All the bumph I could find says that I could expect to experience a loss of broadband on the day of changeover for up to two hours. I went through the procedure of generating a MAC code which I duly passed to BT. Since then Tiscali have frozen my account denying me access to e-mails/internet! This has happened 7 days in advance of the changeover. Contacted Tiscali and told tough, that is the procedure! BT can't help either, with an earlier start date, engineer booking etc. Is this legal? Any ideas out there on how can I get either my broadband back or revenge on Tiscali?