Changing Broadband provider!!!!!

#1
Currently with Tiscali for broadband and decided to change to BT. All the bumph I could find says that I could expect to experience a loss of broadband on the day of changeover for up to two hours. I went through the procedure of generating a MAC code which I duly passed to BT. Since then Tiscali have frozen my account denying me access to e-mails/internet! This has happened 7 days in advance of the changeover. Contacted Tiscali and told tough, that is the procedure! BT can't help either, with an earlier start date, engineer booking etc.

Is this legal? Any ideas out there on how can I get either my broadband back or revenge on Tiscali?
 
#2
Mate, Tiscali are the worst copany I have ever dealt with. After failing to provide me with broadband 6 weeks after the direct debit started going out I cancelled because their customer sevice was so poor. Every time I rang up they could not understand what I on about, quite simple really, I wasn't receiving internet access. 12 months after cancelling I had a letter come through from a debt collection agency saying I owed Tiscali £26! I phoned and asked what this was for and apparantly it was for the phone bill but when I cancelled my internet I cancelled the whole package- phone as well. After endless arguing with them I ended up paying still to find to this day they have still barred my phone from outgoing calls- 18 months later!!!!!

I hope Tiscali staff all get infected with AIDS and die a slow and horrible death, I mean that from the bottom of my heart.
 
#3
According to Which magazine Tiscali is one of the lowest on their list for
Broad band customer satisfaction their best being Globalnet or Waitrose
(which has a free internet helpline) and Zen internet which only ties you in a month at a time with no cancellation fee i'm considering switching to one of these myself.
According to Ofcom under regulations introduced in FEB 2007 it stipulates that your ISP must issue your MAC free of charge within five days of your request here is the link you may be able to complain to them hope itworks out ok
http://www.ofcom.org.uk/
 
#6
As already said by others, Tiscali, in my experience are one of the worst Broadband suppliers .... ever.

Personally I wouldn't expect to loose broadband at all if I changed ISPs, not even for a couple of hours. I have changed about 4 or 5 times so far and have never had an outage.

Line goes dead from old ISP, I reprogram my router with new ISP details which I have received in advance, internet up and running again.

If you are currently up to date with your payments then, as far as I would be concerned, they have no justification whatsoever to stop your service until the termination date. You have paid for a sevice and they are actively denying you access to that service.

If it is a procedure its is Tiscalis own procedure (not a standard requirement) and therefore another reason to petrol bomb their head offices.

I would rather use pigeons than Tiscali. Oh, and point for anyone else, Hotchilli Internet are just as bad for customer service. So anyone that is thinking of switching check that you aren't using them either. They do redistribute under several different names aswell ... adsl4less being one of them. I am currently trying to get away from them, 1 month so far and I still havent had my MAC (thread on customer service website is currently 19 posts long going back and forth between me and them). Telephone support is useless and you cant understand a word they say anyway (and they can't understand you half the time either). Currently telling me they wont supply my MAC until I tell them who I am switching to, they will then send the MAC direct themselves !!!
 
#7
From my own experiance, i run a BT line and Sky 3 in 1. I have no problems with any service and currently believe this to be one of the better setups.

Helps that i have the exchange in front of my house as well :)
 
#8
Had similar problems attempting to escape from AOL, all I can say is, good luck and get some 'stress relief' in the form of alcohol/chocolate/anything you fancy as a diversion.
 

OldSnowy

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Moderator
Book Reviewer
#9
I am looking to leave BT, as their ADSL - while reliable - is VERY expensive. We are about 2 miles from the exchange, so 2Meg is the best we can get, and have no option of cable (box is across the road, but the basturds won't connect us).

Any suggestions as to a decent, reliable, and cheap ADSL/land line supplier? Recommendations always help!

Ta.
 
#10
OldSnowy said:
I am looking to leave BT, as their ADSL - while reliable - is VERY expensive. We are about 2 miles from the exchange, so 2Meg is the best we can get, and have no option of cable (box is across the road, but the basturds won't connect us).

Any suggestions as to a decent, reliable, and cheap ADSL/land line supplier? Recommendations always help!

Ta.
in the form of a **BUMP**

Currently looking to get internet at home, yes i know living in the dark ages etc, not looking to take over world so limited access req. Picked up "Home Broadband from Orange" which seems to cover the requirements of internet access, keep existing number and inclusive eve & weekend calls for Mrs bigRed.

Any comments from the learned members of ARRSE as to who is the best provider? Already got the hint about AOL & Tiscali.
 
#11
OldSnowy said:
I am looking to leave BT, as their ADSL - while reliable - is VERY expensive. We are about 2 miles from the exchange, so 2Meg is the best we can get, and have no option of cable (box is across the road, but the basturds won't connect us).

Any suggestions as to a decent, reliable, and cheap ADSL/land line supplier? Recommendations always help!

Ta.
Ive moved back to BT has Ive found the cheaper options to be nothing but trouble, Id rather pay the extra o get a better service. I was with tiscali, vodaphone and orange and not stopproblems and intermittant internet. Switched to BT and never had a fault at any MQ as the others always blamed it on the BT line interferance and had me on hold for hours.

Might be an idea to tell BT your wanting to leave and they may give you some deal or reduce price to stay.

I just did it with Sky+ and said I was going to leave them after 15 years of paying the full whack so theyve reduced my payments by £15 a month for next three months with possibilities of furher discounts if i stay with them.
 
#13
i recently signed up with talktalk broadband but am finding the service to be pathetic. My connection speed is woeful and all the tests i have tried it has failed miserably.

Whenever i have called their technical suport department they answer quite promptly which is good. However i have been put through to an Indian adviser who i struggle to understand and i am not sure they even understand me. They have assured me on 7 occasions now that the problem will be resolved but although there has been a small improvement it is nowhere near to the product i signed up for.

i only signed the contract in september and have 12 months to go with a substandard service.

What are my options here? Can i change provider in these circumstances without penalty?
 
#14
I think they will charge you for the remainder of the contact or if Im rememebering right Wanadoo/Orange was going to charge me 3 months to transfer whilst under contract. You will probably find out theyll distrupt your service as much as possible aswell before you finish. As said Id rather pay a little extra for a decent service (finar finar) :wink:
 
#15
If customer service is important to you stay well away from ADSL4Less and any other provider associated with Hotchilli Internet (based in Chelmsford). They have the worst customer support I have ever had the misfortune to have to deal with.

I have just switched to Virgin who are currently offering 'up to' 8Mb with phone calls included for £10 per month. This is only valid for the first year but I have no intention of staying with them longer than that.

Another place to look for info is www.adslguide.org

Had a look at your link Gremlin, looks good but I suspect it doesn't show all suppliers. I say that because my current ADSL supplier (Virgin) is not listed when I check my area ! Its always good to get info from multiple sources though, so would suggest to everyone to shop around.
 
#16
I have just changed ISPs from BT to Sky and must say that i am most impressed. This was as a result of bad BT costumer service. ie, the same as most people with the call centers not being to understand me and myself not being to understand them.
Once i received my MAC code from BT which they were very reluctent to give i then rang Sky who were very happy to help . They told me that i would be connected in 2 weeks and that my speed would increase as well.
Well as with past experiences with ISPs i was not very convinced about what Sky said but thought what the hell . The day eventually came and i could no longer connect to BT. So i reworked the router to Sky and hey presto my connection was up and running . I also done a speed test and sure enough the connection is twice as fast as anything that BT could provide me with .
All in all i am very glad that i changed and only regret not doing it earlier.Maybe i have been just lucky for it to all go smoothly but i will not go back to BT .
 
#17
Ditto, I also am a satisfied Sky customer. For value they cannot be beaten I reckon. Free for the casual user, £5 for 8Mb and 40Gb download limit, £10 for 16mb and unlimited download limit (Fair use still applies, but if £5 gets you 40Gb, i would be suprised if you get a slapped wrist on the £10 package... I certainly havent yet)
 
#18
tiscali..goes without saying

bt...waste of time space and energy. i had broadband with them for two weeks, was online twice in that time. told them to stick it and sent the modem back. they threatened action for the rest of the contract but was told i am not paying for something that doesnt work as advertised. mentioned trading standards and false advertising!!!

orange..shower of cheating barstewards. one member of their call centre doesnt know what anybody else is doing and cant agree on term and conditions.. avoid like the plague

talk talk on the other hand. an absolute pleasure to deal with. broadband always on first time with a few exceptions when windows automatically updates itself and cocks it up, but is fixed in minutes. talk talk assist and go software sorts that out for you. helpful staff with any other problems.
 
#19
To hijack this thread. I posted from BFG to UK and looking for a broadband provider. Looking on the web the Postoffice looks good. Anyone with any experience? Worth it or shite in reality?
 
#20
BigRed said:
OldSnowy said:
I am looking to leave BT, as their ADSL - while reliable - is VERY expensive. We are about 2 miles from the exchange, so 2Meg is the best we can get, and have no option of cable (box is across the road, but the basturds won't connect us).

Any suggestions as to a decent, reliable, and cheap ADSL/land line supplier? Recommendations always help!

Ta.
in the form of a **BUMP**

Currently looking to get internet at home, yes i know living in the dark ages etc, not looking to take over world so limited access req. Picked up "Home Broadband from Orange" which seems to cover the requirements of internet access, keep existing number and inclusive eve & weekend calls for Mrs bigRed.

Any comments from the learned members of ARRSE as to who is the best provider? Already got the hint about AOL & Tiscali.
I use www.mipcards.com for dialup at my work accommodation during the week: £10 for 2000 mins. The bandwidth isn't up to movies etc but it allows me to surf arrse and various other sites at a minimal cost.

Broadband is running at home; BT gives me around 3MB/s usually although www.testmyspeed.com is currently showing 1.5MB/s. I'll keep an eye on that! No real problems with them except that I note that my latency is usually on the high side (it's 250ms this evening, which means that I would be quickly buggered if I were playing any on-line games). But I haven't the time to investigate why it is so high!

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