For those who haven't seen it - here is an extract from the CGS Briefing Team report, CGS' Comments at the end: 6. Administration Of Pay And Allowances. There was a widespread and strongly held view that, in spite of the initiatives that have been put in place to ameliorate the situation, the administration of pay and allowances is still failing our people. The specific issues were: a. The Hardware. There was a widespread opinion that the AFPAA computer system is simply not up to the job. UNICOM also suffered considerable criticism because it is difficult to use - this leads to pay problems and makes them difficult to resolve. There were reports of a systemic inability to deal with Regular re-enlistment's, R IRISH (HS)s and S-Type engagements pay. b. The Staff. Perceptions varied, but there was general agreement that the AGC(SPS) staff were largely trying their best under difficult conditions. Specific criticism was levelled at the manning of AGC(SPS) detachments in units. The detachments themselves were critical of the standard of training of recruits and the growing number of soldiers in the SPS Branch whose native language is not English. AGC(SPS) morale was noticeably poor across the range of units visited. c. The Enquiry Service (ES). The ES at Glasgow has been heavily criticised over the past year. A recent review by AFPAA concluded that it is getting over its teething problems and that the service is now a good one. There is little evidence that this improvement is making any impact at unit level where the service still comes in for much criticism. There is a feeling that, even if it worked well it would still be a bad idea as it puts a firewall between the soldier with a pay problem and the desk officer who is responsible for solving it. d. Late Payment And Prompt Recovery. The Team was made well aware of the frustration caused by the feeling that allowances (LSSA particularly) are always paid late but when soldiers are overpaid the recovery of funds is immediate and brutal (not for officers). This causes inconvenience, embarrassment and expense to soldiers and probably provokes more emotion that any other single issue. This should have been solved by the introduction of the electronic pay statement but for some reason this has not always been the case. The recovery issue is being addressed in April by a change in the recovery system and this should, if it works, take the heat out of the complaints. CGS Comments It is well known that our pay and administration hardware is creaking at the seams, but I am slightly frustrated that we are still experiencing the same level of problems. The fact that static units experience very few problems proves that the system can be made to work and so I exhort commanders at all levels to give their AGC(SPS) staff the time and the direction to get their part right. If we can do that, and AG is right about the system improvements, I would expect to see things get better over the next 12 months. I am particularly pleased to see the end of the current recovery system for over payments and I have tasked my Briefing Team to monitor the success of the new system. I think this raises a number of relevant issues - especially the poor morale across the corps!