Can you buff a scratch out of a bluray disk?

#1
I traded a game for Just Cause 2 yesterday, this was brand new and sealed. I stuck it in the PS3, downloaded the recent system update 3.21, and the game attempted to load up. I was taking ages so I ejected the disc to find a circular scratch around my brand new game.

I popped into gamestation today to try to get it cleaned, apparently they cannot clean bluray, so I asked them to chance it. The manager said, "that is laser burn, no!" ..So I phoned Sony to inform them their system has just ruined my new game. They say, "we can have it in to look at it (PS3), if it is faulty, we can replace it for £131!" .....he also said that there due to the technology, there is no way the PS3 can cause laser burn..

Other than fcuking up this game, the PS3 works fine. Where do I stand, or more importantly, who can I blame to get the game replaced?


I am now on my 3rd PS3 after previous breakdowns. Sony have always replaced no problems, untill now!
 
#3
One of the kids have one mate, I do not like the contoller. I did threaten to move to 360 if they cannot replace my game though.
 
#4
carlbcfc said:
One of the kids have one mate, I do not like the contoller. I did threaten to move to 360 if they cannot replace my game though.
I used to be a PS fanboy until the PS3 came out. With it being (in my opinion,) too expensive, I switched to the 360 and after a couple of weeks, got used to the controller.
 
#9
Give it a blast out with compressed air before using again there must be some grit in there. I find it a bit farr fetched that it is lasor burn and cant see why you couldn't buff a scratch out.

Good luck

Dave
 
#10
I was looking forward to smashing this over the easter break. I could buy another, but why should I, I have already lost the game I traded.

Sony say there is no way a bluray will burn. Nob head in gaystation says "its laser burn" ....???...so if it does not burn...then the PS3 caused the circular scratch. Except nob at Sony I got the gist thinks I done it for fun.


Would the developers be sympathetic you think? Send it in, they can replace it for a small fee, after all they want me to play it.
 
#11
I have just phoned the local Blockbuster, as I imagine they have this problem a lot rentals. They told me they buff them all the time, and have never had a problem. So off I go, i'll update later.
 
#12
Did it work?
 
#13
Yes it now works. It seems you can buff a bluray, maybe only the once though as it does feel thinner. It cost £1 in the local Blockbusters, and took 5 mins.


So the manager in Gaystation is a c0ck. First he told me you cannot buff bluray, and then he told me it was laser burn, which im now told is impossible with bluray.
 
#14
carlbcfc said:
Yes it now works.
Fuck. I thought I might have persuaded you to buy MS. :D

Seriously, glad its sorted. Nothing worse than when a console/disc goes down. I've never liked Gamestation, just stick with Game.
 
#15
I always have shite with the nobheads in Gamestation, usually when trying to get them to beat CEX for a trade in. I will use Blockbuster games opposite. Sometimes the prices are higher, but as I have done in the past, ill just offer them the chance to match gamestation.

Did you know Game own Gamestation?
 
#16
Just for future ref.

As it was a brand new disc its covered under the sale of Goods Act 1979 as ammended. Which means (lots of things, but especially) if you return it within the first 5 weeks after purchase you can insist the retailer replaces the item at no cost.

cut and paste coming up:

If you want to get a faulty item replaced or repaired
You have the right to get a faulty item replaced or repaired, if you're happy with this (or if it's too late to reject it). You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.

Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:

reduction on the purchase price, or
your money back, minus an amount for the usage you've had of the goods (called 'recision').
If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

What you need to do to prove your claim
If your claim under the Sale of Goods Act ends up in court, you may have to prove that the fault was present when you bought the item and not, for example, something that was the result of normal wear and tear.

Six months...and counting
If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were fit for purpose – or 'as described' – when it sold them. It is also responsible for proving that the problem was caused by you (for example, because you had an accident with the item that damaged it). Beyond six months, it's up to you to prove that the problem was the retailer's.

So you may need to prove that the fault was not down to wear and tear or damage you caused, and that the product (or a component) should have lasted longer than it did. To do this you may need an expert's report, for example from an engineer or mechanic.
 
#17
carlbcfc said:
Yes it now works. It seems you can buff a bluray, maybe only the once though as it does feel thinner. It cost £1 in the local Blockbusters, and took 5 mins.


So the manager in Gaystation is a c0ck. First he told me you cannot buff bluray, and then he told me it was laser burn, which im now told is impossible with bluray.
Phew, I have been on the edge of me seat here.
 
#18
eodmatt said:
carlbcfc said:
Yes it now works. It seems you can buff a bluray, maybe only the once though as it does feel thinner. It cost £1 in the local Blockbusters, and took 5 mins.


So the manager in Gaystation is a c0ck. First he told me you cannot buff bluray, and then he told me it was laser burn, which im now told is impossible with bluray.
Phew, I have been on the edge of me seat here.
I know but at least it had a happy ending.
 
#19
Well, I reserve judgement on that, things could still go wrong.....
 
#20
eodmatt said:
Well, I reserve judgement on that, things could still go wrong.....
Not a sequel?

Return of the Scratch perhaps?
 

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