C*nt of a Microsoft Xbox 360.

#1
Really really really OUTRAGED!!!! Got my 360 back yesterday after sending it off for repairs. I was suffering form a Red Ring of Death. Played on it for a couple of hours last night. Fine until it started to freeze on me. "Ok, calm down" I said "just a glitch, it'll be ok tomorrow."

Not a 'king chance! Back from work, turned it on and what do ya know; 3 red lights on the front of it. Called support, went through all the trouble shooting with more than a little hint of pee'd off from me.

Apparently I have to send it off for a repair again, and I can't even contact the repair centre myself to find out what they didn't fix.

Sent them a snotty email asking them what they plan to do to provide me with a working console otherwise I want all my money back for said console and games.

Others here must of had the same problems and did you manage to get your money back?
 

maguire

LE
Book Reviewer
#4
how long have you had it? if it's under twelve months you should just be able take it back to the shop it came from and get it changed.
 
#5
I've had my Xbox for ages, never had any troubles as yet....will keep the fingers crossed.
 
#7
maguire said:
how long have you had it? if it's under twelve months you should just be able take it back to the shop it came from and get it changed.
Had it for about a year but I didn't register it until July, so online it says i've got another 6 months warranty. I bought it from Virgin Megastore, I did go back there originally but it has changed hands and is now Zizzi, they said they can only give me a 28 day guarantee.

05NMANIK said:
Buy a ps3!
Considering it, wont match my samsung lcd tv with white surround though. :D
 
#8
It's a absolute joke the way this is happening to everyone with a 360. Iv been a PS fan since 94 and have never had any problems with there stuff.
My little girl keeps throwing the pads left right and centre, and the other day she snapped a piece off next to one of the buttons but it still works perfectly .Good old Sony .
 

maguire

LE
Book Reviewer
#10
afaik now MS have extended the warranty on all 360s to 3 years as this is a known fault (this is what I was told when I bought mine in november - 12 months instore and a further 24 via MS) - if you dont get any joy with them it might be worth speaking to the bods at The Register - www.theregister.co.uk - they're very good at getting equipment suppliers to come correct and get problems like this sorted.
 
#11
Thanks for the advice, problem solved. Took it all back to the shop after Microsoft passed me around in circles. I was ready to kick up a stink on the shop floor but I was very disappointed when the store manage of Zavvi (used to be Virgin) in Norwich was very helpful.

All I had to do was provide proof and date of purchase and swapped it for a PS3. So as soon as I've got enough points on COD4 I'll be joining the Arrse clan on Playstation Network.

Cheers.
 
#14
i know how everyone feels i had 3 xboxes within a month because they kept red ringing luckly i got it from game so its just a a simple case of swapping for a new one.

now on my 5th.
 
#15
Mine went tits last summer - sent it back to XBox and got it back after about a month (its a lot better now) with a couple of games and a months xbox 360 live trial. Had no problems since though still get nervous leaving it on for too long - some forums I have been to suggest that its to do with the thing getting too hot and solder melting on some of the connections resulting in poor connectivity.
 
#17
I had my Xbox 360 for nearly 2 years before I got the Red Ring of Death. Based in Germany but having bought it in the UK i was worried I might struggle to get it repaired. I called the Xbox helpline and by following the guy's instructions it was collected by courier 2 days later and returned within a week. It now runs better than ever and I got a free month's XBL Gold account out of it.

Say what you want about MS or Sony, I still prefer my Xbox 360 to my PS3.
 
#18
FatBoyGeorge said:
I'm getting really hacked off myself. When this is sorted def getting a ps3. I know plenty of people with them. Personally I think the pads are too light but I'll sure i'll get used to them in no time.

Can I go to anybody to help me out? Trading standards or something like that? I really want all my money back.

i work for Which? and if you give me a ring on 01992 822800 and get a legal sub for £9.75 (1 off fee for 6 months) our lawers can help you sort it out
 
#19
scarlettygrey said:
I had my Xbox 360 for nearly 2 years before I got the Red Ring of Death. Based in Germany but having bought it in the UK i was worried I might struggle to get it repaired. I called the Xbox helpline and by following the guy's instructions it was collected by courier 2 days later and returned within a week. It now runs better than ever and I got a free month's XBL Gold account out of it.

Say what you want about MS or Sony, I still prefer my Xbox 360 to my PS3.

You got the number for that? Mine died (just keeps freezing, no lights) a couple of months ago so I bought a PS3 and havent been bothered to do anything with the XBox. Wouldnt mind getting it fixed if only to flog it to some mong.
 
#20
The red rings of death on the Xbox360 were due to overheating, something to do with the chipset....

this has now been sorted on the newer, most recent models - certainly on the recent Elite's or the HALO special edition version they have the new "Falcon" chipset which eliminates the overheating problem (or so it has been reported...although some think the problem may resurface).

http://www.nextechnews.com/PermaLink.aspx?guid=28aac52f-60c9-4a93-88a4-89815b39d451

http://www.eurogamer.net/article.php?article_id=84583

http://www.anandtech.com/gadgets/showdoc.aspx?i=3152&p=2

Have only had mine a month or so now (HALO edition) - and it's had no problems with some long periods of use, though obviously it is still early days.
 

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