Now I know that the MOD isn't the most efficient organisation when it comes to spending money, but to have it in effect stolen by British Telecom is a bit rich! "A MERSEYSIDE BT call centre was part of a multi-million pound Ministry of Defence call-handling scam. An investigation sparked by a whistleblower revealed that between 1999 and 2005 millions of false calls were made by BT workers to make sure targets were hit. The fiddle may have cost taxpayers at least £8m. Details emerged as one of the five BT workers sacked for her part in the scam lost her claim for unfair dismissal. Single mother Anne McHugh from Aintree was sacked from her job as the St Helens call centre manager for gross misconduct after admitting instructing staff to make phoney calls. But Ms McHugh told an employment tribunal: I felt that I had to go along with it even though I didnt agree with it. I did know it was fraud but who did I report it to? I am a single mum of two children I didnt want to lose my job. Four BT call centres, at Dumbarton, Kettering, Wakefield and St Helens, handled MoD calls from British bases into the UK. The MoD paid for all the calls, but if the centres failed to answer them within a certain time limit, BT had to pay a £30,000 monthly penalty to the MoD. Staff bonuses also depended on the targets being met so staff phoned each other on auto-diallers to rack up extra calls." http://www.liverpoolecho.co.uk/liverpool-news/local-news/2007/09/11/bt-staff-in-8m-phone-scam-100252-19768169/ Should BT be made to pay back the money? What do you think are the chances of anyone getting fined/sacked/otherwise disciplined over this? Does anyone think that the other three sites were involved in this, or was it only Scousers on the rob?