We've just changed our home phone number form a BT Business line to a residential line. Nothing difficult there - you would think... however we did have some additional services on the line that we wanted to keep going. Unfortunately nobody at BT seemed to realise what they sell, items such as call diversion and Call Sign to say the least. I had no less than four operators at BT tell me if we changed from a business service to a residential service, that we would not be able to use either call diversion or call sign. Wankers! obviously either lying, scamming, thieving bastards, or just thick as pig shit, or both. It only took three weeks of waiting and eventually four hours of telephone calls, being passed from one wanker to another... until I eventually phoned their complaints department with threats to publish my telephone recordings on YouTube. Amazingly - I was put through to an engineer who did it straight away. Although I lost one of the line numbers, I have just had to re-order call sign and call diversion separately, as apparently they cannot be transferred from business to residential -- why... is a complete fucking mystery. The real interesting part of all of this was the predicability, I fully expected to be fucked about, given wrong information and to be passed through a chain of incompetent wankers before eventually calling their complaints department... tis why I recorded the calls. There is a strong case for Speckled Jim vs BT when it comes to speed and reliability. Why is it whenever I phone any fucking company with more than about 2.5 employees.... it's the same fucking story. It is almost excusable when I phone the council, as they employ empty headed morons... but in companies where they need to make a profit... is this the new workers union of keeping their jobs safe - by being thick as fucking pig shit...? A snippet: BT Operator "We don't provide call sign for residential customers." Me "It's on offer on your website for Â£1.75 per month." BT Operator "I don't think so." Me "I think you'll find I'm right, I usually am." BT Operator "Where is it on our web site?" Me "You click the link that says 'Products & Services' and it's all there." BT Operator "I don't have internet from here." Me "Why ask then?" BT Operator "Just wanted to be sure." Me "Are you paid a bonus to ask stupid questions for which answers you will receive - you cannot or are unable to qualify?" BT Operator "Sorry?" Me "Me too." BT Operator "I don't understand." Me "That's why you're so highly paid." BT Operator "Are you being sarcastic." Me "Have you forgotten why I called." BT Operator "No, but why have you called?" And on and on.... Rant off.... ahhhhh that's better!