Last year I converted 2 telephone lines from domestic to business, and also two broadband connections. The reason was a BT saleswoman rang and said it would be a lot cheaper. Two things happened: 1) the bills did not go down - but they haven't gone above what I was paying so I have to be thankful for that! 2) although they started charging for the business line rentals and broadband charges, they did not cancel the domestic line rentals and broadband charges. The result is that I have been paying 8 bills instead of 4. As soon as this was noticed I started the saga of the telephone calls - since November 2009! The deal was in September 2009. Actions taken: 9 very very long (two well over 1 hour) telephone calls to BT accounts - two calls got through to UK, the rest to India. In all cases except one told that domestic billing cannot see business billing and vice versa. After much steam I have been told on three separate occasions that they have worked out that BT owes me £144.00, £156.00 or over £300.00. Also been told that the original domestic accounts have been closed. Needless to say the pig is fuelled and on the runway. Then, yesterday, having been told all of this again and that I would get £150+ within 10 days, I got a letter from a debt collection agency telling me to pay £60+ on one of the dead domestic accounts, followed by a demanding telephone call for said amount. You can imagine my response to the sweet little girl who rang me -but I was polite. Sorry to be so long-winded but I have had to go through this so many times it has become second nature - but has anyone else come across a similar situation and solved it to their satisfaction? The pig is airborne. Does anyone fancy a contract on BT accounts department in the UK?