So.... 1. I receive an electricity bill 2. I pay electricity bill 3. I receive a red letter - assume payment not quite cleared - give it a couple of days 4. Receive 2nd red letter - ring them up - they receieved my payment, put it on the wrong account (as it took them 4 months to transfer over account details) 5. On phone sort out that they then refunded the original account owner and I MUST pay the bill again - as apparently that's my fault. Argue them over to the fact that they do not continue pursuing me for money and I send them proof of payment. 6. I receive a letter threatening legal action unless I pay up immediately - the amount is equal to over 1/3 of my monthly income. It's a bank holiday - they're gonna get it over the phone tomorrow Any arrseroom lawyers out there suggest ways forward?